Sr. FinOps Analyst- Charge Capture, HealthCare

The Finance Operations organization works with every part of Amazon to provide operations accounting and operations excellence services with strong controllership at low cost to the company. We provide the backbone systems and operational processes which completely accurately and validly pay Amazons suppliers invoice our customers and report financial results. Amazon is building Finance Operations capabilities in the healthcare industry by creating the Healthcare Finance Operations Services.

As part of the Amazon Healthcare Global Finance Operations Services team you will work with talented people committed to driving financial improvement scalability and process excellence. To support Amazon Healthcare growth this candidate must demonstrate accountability set high standards and drive results through constant focus on improving existing and future state operations systems and processes in collaboration with Senior Management.

The successful candidate will have exposure to healthcare revenue cycle including shared services functions (e.g. billing collections cash application) and customer-focused skills to resolve complex dispute management and provide excellent customer service. They will learn quickly and experiment with new ideas.

Key job responsibilities
Contributes to the successful management of healthcare receivables operations including collections cash application account reconciliations and denials management.
Interfaces with payers employers and patients to ensure timely and accurate resolution of accounts receivables.
Independently identifies areas of operational opportunity. Prioritizes using analysis and investigation presents recommendations and drive implementation by collaborating with cross functional teams.
Reviews and recommends changes to policies and procedures to improve Accounts Receivables processes.
Acts as the Voice of the Customer by acting and reporting on observed areas for improvement.
Participates in the development of training materials and quality assurance programs.
Adheres to collection and productivity standards as set by leadership


- Bachelors degree in a relevant area of expertise such as healthcare business or finance
- Prior experience of at least 2 years in Accounts Receivable in RCM space
- Experience working in shared services environment with productivity targets
- Exposure to US healthcare and insurance landscape
- Understanding of basic accounting principles and receivables management
- Proven ability to adhere to policies and procedures as defined by leadership

- Experience with US healthcare and health insurance industry
- Prior AR Collections or back office experience
- Has led or been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects

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