Client Services Supervisor

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

At Quadel we believe great work starts with great people. Thats why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. Were currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

The Client Services Supervisor oversees the day-to-day activities of Housing Specialists within the housing services program. This role is responsible for ensuring quality service delivery to clients maintaining compliance with program requirements and fostering professional growth among team members. The Supervisor will also conduct annual performance reviews and provide ongoing coaching support and training to ensure staff meet performance standards and program goals.

Duties and Responsibilities:

Supervise and support the daily activities of Housing Specialists ensuring timely and effective service delivery to clients.
Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
Conduct regular one-on-one meetings and provide ongoing coaching training and professional development opportunities for team members.
Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
Ensure compliance with all program requirements including documentation standards data entry reporting and funding guidelines.
Assist with onboarding and training of new staff members.
Foster a positive collaborative team environment that supports staff morale and retention.
Act as a liaison between frontline staff and upper management to communicate needs challenges and successes.
Participate in case reviews team meetings and interdepartmental coordination to support integrated client services.
Address escalated client issues and provide guidance to staff on complex cases.
Support quality assurance efforts through file audits service reviews and continuous improvement initiatives.
Stay informed on relevant housing policies local resources and best practices in service delivery.

Qualifications:

High school diploma or equivalent required; associates or bachelors degree in Social Work Human Services or a related field strongly preferred.
Minimum of 3 years of experience in social services or housing programs with at least 1 year in a supervisory or leadership role.
Strong understanding of housing systems client-centered service delivery and compliance requirements.
Excellent communication organizational and leadership skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with case management systems and Microsoft Office Suite.
Demonstrated ability to work effectively with diverse populations and communities.

Physical Demands and Work Environment:

Occasionally required to stand walk and sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Ability to lift up to 15lbs.
Consistently use visual acuity to operate equipment read technical materials and work on a computer.

Equal Employment Opportunity
Quadel is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on merit qualifications and business needs without regard to race color religion sex (including pregnancy sexual orientation gender identity) national origin age disability genetic information veteran status or any other legally protected status.

Reasonable Accommodation
Quadel is committed to providing reasonable accommodations to individuals with disabilities during the application interview and employment process. If you need assistance or accommodation due to a disability please contact Human Resources.

Background and Employment Eligibility
Employment withQuadelmay be contingent upon successful completion of a background check pre-employment drug test and verification of employment eligibility as required by law.

Drug-Free Workplace
Quadel maintains a drug-free workplace in accordance with applicable federal and state laws.

At-Will Employment Statement
Employment with Quadel is at-will meaning that either the employee or Quadel may terminate the employment relationship at any time with or without cause or notice in accordance with applicable law.

Notice to Applicants
This job posting does not constitute a promise or contract of employment. Quadel reserves the right to modify job duties requirements and benefits at any time as business needs evolve.

Required Experience:

Manager

At Quadel we believe great work starts with great people. Thats why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. Were currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward....

Supervise and support the daily activities of Housing Specialists ensuring timely and effective service delivery to clients.
Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
Conduct regular one-on-one meetings and provide ongoing coaching training and professional development opportunities for team members.
Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
Ensure compliance with all program requirements including documentation standards data entry reporting and funding guidelines.
Assist with onboarding and training of new staff members.
Foster a positive collaborative team environment that supports staff morale and retention.
Act as a liaison between frontline staff and upper management to communicate needs challenges and successes.
Participate in case reviews team meetings and interdepartmental coordination to support integrated client services.
Address escalated client issues and provide guidance to staff on complex cases.
Support quality assurance efforts through file audits service reviews and continuous improvement initiatives.
Stay informed on relevant housing policies local resources and best practices in service delivery.

Qualifications:

High school diploma or equivalent required; associates or bachelors degree in Social Work Human Services or a related field strongly preferred.
Minimum of 3 years of experience in social services or housing programs with at least 1 year in a supervisory or leadership role.
Strong understanding of housing systems client-centered service delivery and compliance requirements.
Excellent communication organizational and leadership skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with case management systems and Microsoft Office Suite.
Demonstrated ability to work effectively with diverse populations and communities.

Physical Demands and Work Environment:

Occasionally required to stand walk and sit.
Continually required to utilize hand and finger dexterity.
Continually required to talk or hear.
Ability to lift up to 15lbs.
Consistently use visual acuity to operate equipment read technical materials and work on a computer.