Customer Service Agent Participant Recruitment
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Job Location:
Overland Park, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Your New Company!
At Altasciences we all move in unison to assist and work in the discovery development and manufacturing of new drug therapies to get them faster to people who need them. No matter your role we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development Customer Focus Quality and Excellence Respect and Integrity we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people like you to join our growing team! Whether youre a recent college graduate or seeking your next career opportunity its time to discover your future at Altasciences.
We are better together and together We Are Altasciences.
About The Role
The Participant Recruitment Agent will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Participant Recruitment Agent will ensure all tasks performed are executed in compliance with study protocol Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.
What Youll Do Here
Ensure the confidentiality of clinical trial participants and sponsors is respected.
Maintain and advocate a high level of customer service and quality within the department.
Review and understand all assigned actively enrolling studies.
Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
Schedule screening and/or other clinical trial related appointments.
Update participant management software with volunteer demographics and medical history.
May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
Strive to achieve study recruitment targets and departmental objectives.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
What Youll Need to Succeed
High School Diploma or GED required; college degree and related work experience preferred.
Good Communication (French and English for Montreal location) customer service focused able to work in fast-paced environment.
What We Offer
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives bothat and outside of work.
Altasciences Benefits Package Includes:
Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Altasciences Incentive Programs Include:
Training & Development Programs
Employee Referral Bonus Program
Annual Performance Review
#LI-TN1
MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract develop and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age race color religion creed sex sexual orientation gender identity national origin disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!
Required Experience:
Unclear Seniority
About Company
Contract research organization specialized in seamless, end-to-end, early phase drug development, we act to get your most promising compounds into and through early phase clinical trials.
