Healthcare Access Navigator

AtCooper University Health Careour commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities equipment technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program including health dental vision life disability and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

• Appointment scheduling to patients PCP within 7 days or discharges. If patient has no PCP assist with obtaining PCP and schedule appropriate appointment within set guidelines
• Facilitate patient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments
• Works closely with both primary care physicians and physicians in all specialty areas to coordinate patients care plan for consultations procedures testing surgeries or other services as ordered by the treating ED provider
• Verify insurance coverage and demographic information
• Collect and receipt patient payments
• Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system Central Scheduling or calling physicians offices directly
• Schedule patients for appointments with community services when appropriate
• Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient
• Inform patients of billing policies and managed care referral and/or pre-authorization requirements
• Assists patients and their families with obtaining referrals from PCP to needed specialist when needed
• Provides support and counseling to patients and families as appropriate
• Communicates with referring providers as appropriate to address patient and physician needs
• Partners with patients families the interdisciplinary team and community resources to provide well-coordinated timely and exemplary care
• Serves as a resource for community resources
• Track and report weekly on all scheduled services
• Float to other ED Registration work areas as needed to assist with patient access to Cooper services
• Position will cover all discharged patients on IP units CDU Urgent Care Centers Cooper Camden ED Salem ED and other hospital-based care areas as deemed in scope

• 0-2 years experience required.
• Preferred Experience includes:
  • Minimum Two years of recent registration scheduling or billing experience working in a medical facility.
  • Proficiency in patient registration scheduling medical insurance pre-certifications authorizations and referrals
  • Epic experience

High school diploma required; some college preferred.

• Excellent customer service analytical and organizational skills.
• Working knowledge of registration process electronic appointment scheduling insurance plans to include referral and preauthorization processes third-party payor reimbursement and revenue cycle as well as EMTALA JCAHO and HIPAA regulations.
• Ability to multi-task in fast-paced environment and work any shift as needed.