Relationship Manager Energy Supply

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Job Description:

This is a homebased role with the ability to travel within a specified territory and be present in our office when required.

Whats the role

At Shell Energy we believe theres a better way to power your business.

Aligned with Shells ambition to be a significant global power business and to become net zero by 2050 we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

What youll be doing

Reporting into the Strategy & Relationship Manager the Relationship Manager will be responsible for building and maintaining strong working relationships with key clients implementing new business strategies and driving new business growth to exceed growth targets.

Main accountabilities:

• Support the development of sales strategies to optimise performance and deliver new business opportunities across the Direct channel or Third-parties
• Engage with external senior leaders to understand their strategic vision needs and challenges.
• Identify and develop opportunities for business growth.
• Build and maintain strong relationships with key customers partners and decision makers.
• Work closely with internal teams to ensure seamless service delivery and exceed customer expectation
• Conduct regular meetings and reviews with internal teams for live views of portfolios
• Regular travel to customers to conduct strategic meetings identifying upselling / cross-selling opportunities contributing to MM growth
• Gather customer feedback for product development and service enhancements
• Where necessary prepare and deliver presentations to customers
• Point of escalation for relationship issues such as complaints and poor behaviours.
• Responsible for identifying developing and deploying business cases to drive and enhance growth across MM.
• Preparing and presenting reports to the Strategy & Relationship Manager or Head of Mid Market Sales highlighting key performance metrics challenges and opportunities

What you bring

Essential:

• Detailed knowledge and experience of the energy markets industry and sales processes
• Must have significant experience of working in a commercially focused and complex business environment.
• Ability to manage multiple stakeholders to ensure customer and operational excellence.
• Able to create and develop new value building propositions to broaden the value delivered through Third Parties and Direct customers.
• Able to identify and target important decision-making relationships to achieve our ambitious growth plan in Mid-Market.
• Must have a strong understanding of the UK Energy Market showing significant awareness of the strengths and weaknesses of the competition in the Supply market along with the ability to capitalise on this knowledge.
• Ability to analyse customers data and trends to identify opportunities and risk identify and maximise commercial opportunities
• A confident communicator with an ability to deliver complex messages simply clearly and concisely.
• Strong problem solving skills to be able to address customers concerns and resolve where necessary for the benefit of both parties
• Ability to action any other task require of you but the Strategy & Relationship Manager or the Head of Mid Market Sales

Desirable:

• Strong organisational skills with ability to balance tactical and strategic business priorities
• Ability to emphasise with customers and adapt communication stye to best fit the situation

After you submit your application you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period please check your spam/junk mailbox if you do not see the email. Once completed your application will be reviewed to determine next steps. Thank you for your interest in Shell.

What we offer

You bring your skills and experience to Shell and in return you work with talented committed people on one of the most important challenges facing our planet. Youll have the opportunity to develop the skills you need to grow in an environment where we value honesty integrity and respect for one another. Youll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology trends and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from a range of flexible working options.
• Perform at your best with a competitive starting salary and annual performance related salary increase our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave including for non-birthing parents.
• Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders ages ethnicities cultures abilities sexual orientation and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programmes.

We are committed to attracting a broader and more diverse pool of candidates. If this position doesnt feel like the perfect fit for your qualifications right now wed still love to hear from you.

Shell is working to advance an inclusive psychologically safe and accessible environment where people with disabilities can excel. If yourequireany accommodations or accessibility adjustments (e.g. assistive technology communication support or other) during the application or interview process please let us know when prompted in your application. We strive to ensure that our process and workplaceisaccessible to everyone and are dedicated to making reasonable adjustments to support your needs.

Shell in The United Kingdom

Shell UK remains one of the North Seas biggest producers supplying around 10% of the UKs total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1000 Shell-branded service stations.

In the years ahead as the UK looks to strengthen energy security and deliver its 2050 net-zero goal Shell UK aims to play a crucial aimto be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.

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