Customer Service Representative Brazil

Ready to level up your career in a fast-paced high-growth environment Join us as a Customer Support Representative.

Whats in it for you

Were looking for a Customer Support Representative who thrives on solving problems chatting with people and delivering top-tier be at the frontline of an excitingbetting & online casino platform making sure every user interaction is smooth fast and memorable.

Your role with us:

Youll be at the heart of our customer experience handling real-time chats solving problems fast and making sure every interaction is smooth and engaging. Youll collaborate with multiple teams to resolve issues and keep things moving all while delivering top-tier support in a dynamic fast-paced environment on a 24/7 rotating schedule.

Who are we

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry including and Twist Gaming. Stake is the worlds largest crypto casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 600 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for everyone.

Click play on your career today!

What you will do:

• Deliver fast friendly and high-quality support via live chat
• Resolve customer issues with a solution-first mindset
• Communicate clearly in Portuguese and English
• Stay up to date with platform features products and policies
• Accurately manage customer data and interactions
• Work closely with internal teams to resolve and escalate issues
• Proactively suggest improvements to enhance customer experience

What you will bring:

• Fluent in Portuguese and English (written and verbal)
• Previous experience in customer support (chat phone or face-to-face)
• Availability to work on a 24/7 rotating shift
• Ability to perform in a fast-paced high-demand environment

Bonus points if you also have:

• Experience insports betting or online casino
• Familiarity with tools like Slack or Google Workspace
• Excellent communication and collaboration skills with the ability to work cross-functionally with other teams and department

Some of the perks of working for us:

• Health Insurance - with nationwide coverage no co-payment
• Dental Care
• Health Insurance
• Meal Voucher
• Wellhub
• Access to Conexa Saúde - psychological and nutritional assistance
• Free snacks and drinks at the office
• Extra credit offered monthly to use with our partners

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experiences we never discriminate on the basis of race religion nationality gender identity or expression sexual orientation age or marital veteran or disability status.

Were a global team of dreamers creators and game-changers from every walk of life united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives so we actively welcome and champion talent from all backgrounds cultures identities and experiences. Whether youre just starting out or bringing decades of experience your unique voice matters here.