WA – Guest Services

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JLL Internal Job TitleGuest Services Ambassador (part-time)

Our goal is to provide an enhanced Workplace Experience that meets our clients Property & Facilities Management (P&FM) vision of delivering:

A workplace that provides an integrated customer experience enabling colleagues to do their best work.

In this role you will be a part of delivering a World Class Workplace experience for our clients colleagues customers and guests in a connected workplace which promotes a culture of inclusion and safety. The clients Moments that Matter (MtM) programme provides a focus for creating an environment that enhances productivity collaboration and the opportunity to create exceptional workplace experiences and drive colleague satisfaction and engagement to make opportunities for everyone to flourish.

Job Summary

TheGuest Services Ambassador assists with the planning of internal events including catering orders guest registration AV bookings work orders and calendar management. This role is responsible forensuring exceptional client experiences through proactive communication andahigh touch hospitality focused must be able toexhibitexceptional customer service and communication skills.

Key Responsibilities

• Support event operations andlogisticsincluding scheduling of therequired spaceusing client scheduling software ordering catering coordinating set-up AV and technical requirements and troubleshooting issues alongside facilities team and service providers.

• Support the delivery of high profile meetings and catering orders.

• Proactively manages requests and anticipates needs to avoidoperational disruption.

• Respond to all queriesper the established standards andtimeframes and ensure all communication loops are closed with client colleagues including all surveys and Work Orders.

• Report any issues with the software toolsin a timely manner.

• Ensure all established processes with regards to back-ups recordsdataand reporting are followed.

• Establish rapport andmaintainrelationships.

• Handle all administrative support for meetings and events.

• Engages in a culture of continuous improvement and innovation by collecting feedback and adopting andparticipatingin the development of best practices new tools and other ideas that provide service delivery efficiencies.

• Be part of a multi-skilled team that supports colleagues across the business to ensure LSEG colleagues always receive excellent services and experiences.

• Other duties as assigned.

Switchboard Support

• Answerand handleall phonesin a timely mannerand accordingly toestablishedstandards.

• Report any issues with the equipmentin a timely mannerand conduct regular testing toensure operations.

• Maintain all records such as call volumes and report asrequired.

Workplace Experience

• Support collection and submission of Key Experience Indicator (KEI) data as applicableforyour workstream.

Qualifications:

• 1-2 years of experience in meeting planning hospitality or related field.

• People Person: The best part of serving others is creating experiences for them that go beyond the expected.

• Flexibility and positive attitude in managing shifting daily priorities.

• Excellent Communicator:Providingamazing experiences requires the ability to communicate professionally through the spoken and written in Englishrequired.

• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.

• Ability to work with clients at all levels of an organization including C-suite.

• Track recordof initiative integrity and good judgement.

• Highly collaborative with strong interpersonal skills.

• Proficient skills in Microsoft Office Suite(Excel Word PowerPoint and Outlook).Experience with Eptura Engage (previously known as Condeco) would be beneficial.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.