Night Guest Services Attendant

Join the team at Lake Hope Dining Lodge & Cabins as a Night Guest Services Attendant inMcArthur this role you will be the face of our hospitality ensuring that every guest experiences a warm welcome and exceptional service during their stay. You will assist guests with check-ins and check-outs provide information about our facilities and local attractions and address any needs or concerns to create a memorable and comfortable visit.

This position will work overnight 11pm - 7am including weekends and holidays.

Rate of pay is $16.00/hour.

Benefits

• Opportunity to work in a beautiful setting at Lake Hope Dining Lodge & Cabins
• Collaborative and supportive work environment
• Full time positions are eligible for a full benefit package after 69 days
• PTO after 1 year
• Holiday Pay (including your birthday!)
• 401(k) Retirement Savings Plan
• Room food & retail discounts

Responsibilities

• Conduct nightly audits of all financial transactions and reconcile any discrepancies for all venues to include: Retail Banquets Restaurant Bar and Rooms.
• Prepare daily reports including revenue and occupancy reports
• Post all Banquet event charges/checks
• Acknowledge and greet all guests as they approach the front desk.
• Make reservations in Stay N Touch for guests that walk in or call in to reserve a cabin.
• Check guests in and out using Stay N Touch make keys for guest and process payment/billing in a prompt efficient manner.
• Handle cash in a responsible manner ensuring that cash drawer is always secured and the proper cash amount is dropped into the bank safe.
• Answer all incoming calls and assist or transfers calls as deemed necessary.
• Check out all keys for various outlets of the lodge.
• Maintain the Retail area by ensuring it is clean & stocked appropriately.
• Process transactions for Retail using Silverware.
• Use problem-solving skills to professionally handle any guest issue question or concern.
• Use discretion with the information privy to and discuss only as needed with the manager supervisor or GM when there are concerns.
• Responsible for changes to cabin status; i.e. room changes early departures late checkouts and stayovers.
• Respond to or channel any guest requests/complaints to the department or proper manager.
• Complete daily duties as outlined on Shift Checklist.
• Post guest and master account charges into computer.
• Clean Dining Lodge public areas to include vacuuming mopping sweeping dusting and sanitizing.
• Respond to guest inquiries overnight and resolve any issues in a timely and professional manner
• Monitor hotel security and report any suspicious activity or incidents
• Act as the Emergency contact for the location overnight and contacts the Rangers Sheriff EMS or other fire & life safety agencies.

Requirements

• Must be 21 or older
• Basic education at High-School level or equivalent.
• Previous Hotel / Restaurant POS systemexperience
• Basic reading & writing skills
• Communication skills
• Basic math skillsAbility to multi-task and work under pressure
• Ability to overnightshiftsweekends and holidays
• Must be able to stand and walk for long periods of time.
• Basic computer knowledge using a Windows environment.
• Previously demonstrated cash handling and/or customer service experience
• Must be a friendly outgoing people person with a good attitude and professionalism.
• Previous experience working with the public in a service provider industry preferred.
• Must have sufficient mobility to perform assigned tasks within service time frames established by the company.
• Must be able to perform tasks in a safe manner and adhere to company policy

About the Company

Lake Hope Dining Lodge & Cabins is a premier dining destination located in McArthur OH known for its scenic views and warm hospitality. We pride ourselves on providing guests with delicious food made from fresh ingredients in a welcoming and comfortable atmosphere. Join our team and be part of a community that values quality service and the natural beauty of Lake Hope.