Business Analyst – Enrollment Management

Responsibilities include monitoring automated processes to ensure accurate operation and collaborating with campus partners and third-party vendors to define develop and implement technical solutions that meet business needs and drive operational efficiency and effectiveness. Leverage a strong understanding of Enrollment Management policies regulations objectives and business processes along with institutional technical capabilities infrastructure integrations data and technology landscape to support the following responsibilities:

• Monitor automated processes to ensure proper functionality and data integrity.
• Assist in ensuring timely execution of cycle prep activities
• Respond to support tickets submitted by business offices and other partners both internal and external
• Coordinate with team members and internal partners to implement updates
• Analyze and evaluate existing Slate infrastructure and business processes to identify inefficiencies and improvement opportunities.
• Collaborate with team members and other IT staff to design and maintain system integrations.
• Develop technical documentation to support project initiatives.
• Conduct testing and validation procedures to ensure solutions meet defined requirements.
• Troubleshoot system issues provide support and coordinate with team members for resolution
• Monitor Slate instance performance and recommend upgrades enhancements or optimizations.
• Support full project lifecycle activities including planning implementation testing deployment and post-production stabilization.
• Assist with change management efforts user training and adoption of new systems and processes.
• Gather and interpret user requirements and translate them into functional and technical specifications.
• Apply an understanding of configurable joins and database structure to support data analysis and troubleshooting activities.
• Provide dedicated functional and technical support to one or more primary business areas within Enrollment Management (Financial Aid Student Accounts University Registrar or Admissions). For each assigned area maintain comprehensive knowledge of:
  • Business processes procedures policies and regulatory requirements
  • Relevant internal and external reporting requirements
  • Applicable systems and software platforms including functionality and feature availability

Adaptability excellence and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong analytical problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.

Qualifications:

• Bachelors Degree - Information Systems Computer Science or related field
• 3 years of experience with Technolutions Slate in a technical capacity
• Experience with requirements gathering process modeling and documentation tools
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful pre-employment background check

Additional Information:

• Sponsorship: Applicantsfor this positionmustbecurrentlylegallyauthorized to workfor CMUin the United States. CMU will notsponsor or take over the sponsorship of an employment visa for this Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical prescription dental and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits take well-deserved breaks with ample paid time off and observed holidays and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass access to our Family Concierge Team to help navigate childcare needs fitness center access and much more!

For a comprehensive overview of the benefits available explore our Benefits page.

At Carnegie Mellon we value the whole package when extending offers of employment. Beyond credentials we evaluate the role and responsibilities your valuable work experience and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; its about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization! Apply today!

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