Recovery Agents

Our client in a Collection Firm is looking to hire Recovery agents to assist in collection debts in the Field.

Responsibilities

Monitoring customer accounts and detecting overdue payments.

Collecting and analyzing data for a selected payment/debt history.

Reaching out to customers to discuss their debts.

Consulting and helping clients within in case of billing and credit problems.

Managing payments and refund operations.

Developing measures encouraging timely payments.

Managing historical records of account statuses and collection operations.

Reporting on collection operations and customer account updates.

Qualifications

Bachelors degree or diploma in business finance economics or related field.

24 years experience in collections or call centers leadership preferred.

Strong leadership team management and ability to drive performance results.

Excellent communication negotiation interpersonal and customer handling skills.

Proficient in Excel data analysis reporting and CRM systems..

Strong analytical skills integrity compliance knowledge and multitasking ability.