Customer Service Advisor

Customer Service Advisor Office-Based

Central Southampton

Are you currently working in a call centre and ready for something more professional more rewarding and with real career progression Or are you already in a customer service role but feeling stuck with limited opportunities to grow

Rafferty Resourcing is recruiting for a well-established and highly respected business in central Southampton offering a rare opportunity to move into a structured office environment where your customer service skills are valued not measured purely on call volume.

This position has become available due to an internal promotion reflecting the companys strong track record of developing and retaining its team.

The Role:

Youll be speaking with business customers in a more consultative relationship-focused environment where quality of service and attention to detail are key.

Youll play an important part in managing customer orders handling queries and ensuring a smooth end-to-end customer experience.

Key Responsibilities:

• Handling inbound calls from business customers in a professional and personable manner
• Managing and processing customer orders accurately
• Responding to queries relating to products services and account information
• Preparing and providing detailed quotations
• Managing a shared inbox and responding to email enquiries
• Making follow-up calls regarding orders quotations and ongoing service queries
• Investigating and resolving issues efficiently and effectively
• Completing general administrative duties including updating internal systems
• Building strong long-term relationships with customers

Who This Role Suits:

This opportunity is ideal for someone who:

• Has experience in a call centre or telephone-based customer service role
• Wants to work in a more professional office-based setting
• Has a confident and friendly telephone manner
• Is organised detail-focused and comfortable with admin tasks
• Takes pride in delivering excellent customer service

Whats on Offer

• Competitive salary:
• Monday to Friday (no weekends)
• Rotating hours:
  • Weeks 12: 8:00am 5:00pm
  • Weeks 34: 8:30am 5:30pm
• 25 days holiday plus bank holidays
• Contributory pension (up to 7% employer contribution)
• Life assurance (4x salary)
• Enhanced parental leave
• Employee perks portal GP helpline & assistance programme
• Regular company events
• Genuine career progression opportunities

Please note: This is a city centre role. Parking locally costs approximately 810 per day.

About Rafferty Resourcing

Rafferty Resourcing is an award-winning recruitment consultancy specialising in head office roles. We are acting as an employment agency on behalf of our client.