Contract Type:

Reports To:Operations Manager

Salary: 28038

Department: Field Operations

Role Purpose

To deliver a world class service to customers responsible for all aspects of physical and system-based stock management and undertake deliveries of stock as required as per internal and external customer requirements.

Key Accountabilities and Responsibilities

• To meet or exceed customer service standards (e.g. customer service targets delivery times customer satisfaction measures flexible approach to changes in customer demands)
• To be responsible for all elements of stock management
• To be the face of Belron UK Ltd maintaining high personal standards for yourself the Company vehicle the Centre and customer
• To consistently meet or exceed standards in the delivery of vehicle glass and other products and to ensure that Belron UK Ltd quality and other standards are adhered to
• Achieve a high standard of accuracy when completing paperwork and when using IT systems
• To support all opportunities to increase sales and develop the business of Belron UK Ltd whilst supporting effective cost management and enhancing customer service
• Consistently support the team in meeting or exceeding key performance measures
• To liaise effectively and build strong relationships with both internal and external customers including Autoglass Technicians and DST
• To adhere to the Belron UK Ltd Health and Safety procedures and use safety equipment provided
• To undertake training and coaching as required to increase personal skills to achieve performance standards
• Plan organise and prioritise work load using multiple applications and computer systems to ensure internal and external customers are served
• Manage information reports relating to stock management of the associated stock locations (if applicable)
• Resolve complex stock issues to maintain high levels of stock accuracy
• Contribute towards the engagement and effectiveness of the team
• To carry out ad hoc activities to support the Operations Manager
• Carry out Glass Repairs and other ad-hoc duties to support Autoglass Technicians

Key Experience Knowledge and Skills

• Great communication and customer service skills
• Self motivated with the ability to work within a team or individually as required
• Positive mind-set
• Builds strong credible relationships with colleagues within Belron UK Ltd
• Has high quality standards
• Highly flexible and is able to adapt to circumstances
• Basic computer skills essential coupled with being receptive to system training
• Full UK driving licence (ideal but not essential)
• Decision making skills

Key Performance Indicators & Measures

• Achievement of stock management costs (profit and loss)
• Achievement of key performance measures including Failed Before Start
• Achievement of driving style targets
• Customer feedback

Key Relationships

• Operations Manager
• Autoglass Technicians
• Wholesale customers
• District Support Team
• Bardon Distribution Centre

A super brand built on a super team

Join the Autoglass team and youll be part of a global community with direction and a clear purpose. We never stand still. Were relentless innovative and ambitious always looking to go further and improve. And this is a world where we need genuine and driven people to help us get there.

Go further with us

If youre ready to be part of a supportive team where you can make a memorable difference were ready to help you grow and go further in your career. Apply today.