Associate Manager, Services Delivery & Project

JOB DESCRIPTION:

Role Summary

Own APAC CFS service delivery continuous improvement (CI) and digital automation to drive reliable operations stakeholder engagement and business outcomes across the APAC region. Lead governance cadences (MOR/QBR) embed change management (OCM) and scale automation to standardize and simplify finance processes.

Key Responsibilities

Service Delivery & Governance

Build and execute APAC CFS service delivery plans; run Monthly Operations Reviews and maintain strong two-way engagement within operational teams.

Continuous Improvement (CI)

Lead the APAC CI program and pipeline (ideation delivery); drive standardization and simplification; chair monthly CI forums with tower CI champions; run quarterly CI sharing and awards; ensure CI targets are achieved.

Business Communication & Engagement

Plan quarterly town halls and newsletters; coordinate surveys and share results with action plans; sustain hubbusiness partnerships and GENPACT engagement.

Project & Change (OCM)

Provide OCM leadership for finance transformation; facilitate workshops; drive adoption and behavioral change; leverage OCM workbench/templates and share best practices through the CoP.

Capability & Training

Define and deliver the annual training roadmap (all-hands and tower-level); uplift process knowledge and ways of working.

RDA / Digital Automation

Act as APAC RDA Pod Lead: manage a virtual developer team; run the automation lifecycle (discovery business case build test deploy documentation); champion digital tools across APAC; showcase solutions and drive adoption. RDA experience as a developer is preferred.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

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