Reservations Agent Cobham and Croydon

Preferred Qualifications:
Have a sound administration background with basic skills in Word Excel Outlook and PowerPoint.
Have good organisational skills.

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company

EOE/AA/Disabled/Veterans

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2026 AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.

A World of Rewards

• Competitive salary
• Free and healthy meals when on duty
• Grow your Career! - Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Members areas

This role can be based either in Croydon or Cobham.

As Reservations Agent/Executive you will maximise revenue opportunities in the areas of individual reservations driving sales leads and increasing conversions. The Reservations Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business performing the following tasks to the highest standards.

Position Summary:
Receive and convert incoming enquiries to achieve targets and maximize revenue.
Processing any Admin related to incoming reservations e.g. Deposits No Shows Correspondence.
Seek opportunities to increase sales and conversions within the Team.
Focus on a consistently executed up-selling approach to Room Types and additional services within the hotel e.g. Dinner Reservations Spa.
Build strong relationships with customers to fully understand their needs.
Promoting Hilton Honors Enrollments.
Arrange and carry out Accommodation related show-arounds. (if required)
Display a high level of admin skills IT systems knowledge and guest communications skills.