Senior AI Agent Architect

About Parloa

Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As a Senior AI Agent Architect at Parloa you will play a key role in transforming customer service with AI this customer-facing role you will support the implementation of Parloas solutions enhancing customer experiences for clients and partners.

Using your expertise in Large Language Models (LLMs) Natural Language Understanding (NLU) and conversational design you will craft effective AI workflows ensuring quality performance and seamless operation. You will design prototype and validate conversational solutions for AI agent deployments and guide customers and partners in maximising the value of Parloas AI solutions.

Areas of ownership:

• Scope and implement AI Agent deployments providing strategic advice and execution support to customers and partners.
• Leverage your knowledge of LLM internals (e.g. embeddings) to analyze customer requirements and design precise prompts for reliable user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components enabling LLMs to handle challenging tasks effectively
• Fine-tune conversational flows and voice output (e.g. SSML lexicons regex) to align with customer brand standards
• Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers systems with Parloas Agent Platform via APIs
• Identify and solve blockers together with other departments at Parloa (e.g. Product Agent Integration Engineering or Sales) and the customer
• Apply structured testing approaches to validate AI agent behaviour quality and performance under real-world conditions
• Document best practices how-to guides and product capabilities for internal and external audiences representing the expertise of the Agent Architect team

Who you are:

• 3 years of experience in enterprise customer-facing roles with proven expertise in conversation design and AI agent development
• Ability to analyse customer requirements and craft LLM prompts that align with desired conversational and functional outcomes
• Proficiency with advanced prompting strategies such as chain-of-thought prompting few-shot learning
• Strong project and stakeholder management skills with a passion for meeting milestones and communicating clearly
• Analytical and critical thinking skills including experience with risk assessment and problem-solving
• Solid understanding of data structures system integrations and enterprise APIs
• Exceptional attention to detail and logical thinking with the ability to identify and address subtle nuances in conversational flows
• Experience in planning and executing rigorous testing procedures to ensure AI agent performance at scale

Our Recruiting Process:

Talent Acquisition Hiring Manager Technical Interview(s) Bar Raiser

Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.