PS Manager - Egypt
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Job Summary
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
Title: PS Professional Service Manager
Location: Cairo Egypt
As a PS Manager you will be responsible for managing projects to implement new products for financial institutions. The PS Manager will be responsible for directly managing the team of project managers the project pipeline of the team and working with leadership to drive priorities. In addition the PS Manager will be responsible of the overall Professional Services P&L of the country as be responsible for selling Professional Services and its developed solutions to our customers. The person will work with Sales Account Managers on forecasting account strategy and planning and participate in the development presentation and sales propositions.
Position Summary & Key Areas of Responsibility
- Manage project pipeline
- Develop and track KPIs in tandem with leadership
- Drive project execution such that annual country targets are met on revenue and profit
- Work with Project Managers to remove blockers and solve issues
- Engage with customers when appropriate to assist with difficult projects
- Escalate issues within the organization working with leadership as appropriate
- Ensure the PM team is delivering a high level of customer satisfaction
- Drive annual projects and improvement initiatives
- Refine improve and create processes the PM team will use
- Understand internal influences in the organization
- Understand whats important to the project and priorities
- Directly supervise employees providing coaching development feedback and handling quarterly performance reviews
- Encourages successful communication among team members
- Opportunity creation and upselling existing Professional Services offerings around operational outsourcing security advisories development outsourcing customized system development on large scale networks in the Financial Government ecommerce Switching and security domain.
Basic Qualifications
- Bachelors or Masters Degree preferably in computer Science
- 710 years experience in a Professional Services Role
- Natural leadership abilities to encourage and drive the team to success
- Outstanding communication skills
- Experience with complex project management
- Excellent organizational skills and ability to juggle multiple priorities
- Ability to recognize highlevel opportunities for improvement and change
- Strong attention to detail with excellent follow up and tracking skills
- Ability to develop senior level business relationships
- Ability to articulate the value of a complex solution sale in technical terms to support our customer experience platforms
- Strong teaming skills and demonstrates proactive leadership
Proven track record of exceeding quotas consistently
Be reliable enthusiastic and have a cando attitude towards achieving objectives.
Be passionate about technology and how it can be used to make the everyday easier.
Be passionate about Continuous Improvement
Lead by example
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Manager
