Dental Operations Manager
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Job Summary
About 3Sixty
3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow we are strengthening operational leadership with a senior operations manager role.
Role Summary
We are hiring a Dental Lab Operations Manager to run the daily performance of our digital dental lab operations and to own case delivery SLAs end-to-end. This role is responsible for throughput backlog quality staffing and execution disciplineensuring every case moves smoothly from intake to final delivery.
This is a hands-on leadership role based in Cairo working closely with leadership and cross-functional teams to maintain high standards while scaling output.
Key Responsibilities
- Own end-to-end case flow: intake planning/design review/QC delivery
- Ensure SLA / turnaround targets are met across all case types
- Monitor backlog and capacity; take action early to prevent delays
- Resolve delivery risks and operational bottlenecks quickly
2) Team Leadership & Performance
- Lead and develop managers/team leads across design and planning
- Set clear expectations daily/weekly targets and accountability rhythms
- Run performance reviews and coaching plans; build bench strength and succession
- Build an environment where people feel supported clear on priorities and accountable
3) Quality Management
- Drive consistent quality through structured review processes and clear standards
- Reduce rework and remakes by addressing root causes (training gaps unclear inputs workflow issues)
- Partner with quality/training to improve adherence to protocols
4) Workforce Planning & Operations Control
- Manage staffing scheduling shift planning and workload allocation
- Track operational KPIs (delivery output rework utilization attendance) and report them clearly
- Build simple repeatable operating routines (daily huddles weekly reviews escalation paths)
5) Process Improvement
- Identify friction points and implement improvements that reduce cycle time and errors
- Standardize workflows where neededwithout slowing the business
Work with other stakeholders to improve efficiency and clarity
Requirements
ualifications
- 7 years in operations leadership (dental clinics dental labs service delivery production or high-volume design environments)
- Proven experience managing large teams with team leads/managers
- Strong command of KPI-based management and daily execution systems
- High ownership strong judgment and calm under pressure
- Excellent communication with both technical teams and non-technical stakeholders
- Arabic required; English working proficiency preferred
Preferred
- Background experience in the dental industry.
- Familiarity with continuous improvement practice
Company Industry
IT Services and IT Consulting
