Renewal Manager (Individual Contributor)

Elastic the Search AI Company enables everyone to find the answers they need in real time using all their data at scale unleashing the potential of businesses and people. The Elastic Search AI Platform used by more than 50% of the Fortune 500 brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data securing and protecting private information more effectively Elastics complete cloud-based solutions for search security and observability help organizations deliver on the promise of AI.

What Is The Role:

Elastic the Search AI company is seeking a Renewals Manager (Individual Contributor) to lead all aspects of enterprise customer renewals and drive long-term retention and growth. This individual contributor role is a key part of our customer success organization passionate about ensuring timely renewals identifying upsell opportunities and reinforcing Elastics value with our largest customers.

What You Will Be Doing:

Run a portfolio of enterprise customer accounts engaging proactively a minimum of 180 days before renewal to secure continued partnerships.
Drive the complete renewal cycle from forecasting and negotiation to closure ensuring a flawless customer experience.
Identify and qualify expansion and upsell opportunities during renewal discussions collaborating with account executives and customer success managers as needed.
Build positive relationships with customer stakeholders and articulate the ongoing value of Elastics AI-powered search solutions.
Communicate renewal status risk and forecast updates with precision in Salesforce (SFDC) and other reporting tools.
Partner cross-functionally with sales legal operations and customer success to streamline processes and resolve challenges swiftly.
Stay informed on new product capabilities to educate customers on the evolving Elastic value proposition.

What You Bring:

Proven success managing enterprise renewals or account portfolios in a SaaS subscription environment.
Deep understanding of renewal and retention processes including forecasting risk mitigation and negotiation.
Excellent communication and relationship-building skills across technical and executive audiences.
Ability to independently manage multiple renewal cycles and prioritize strategic engagements effectively.
Knowledge of Salesforce (SFDC) and data management standards.
A customer-focused attitude with a proactive approach to creating value and identifying growth opportunities.
Passion for technology analytics and open source solutions.

Bonus Points;

Prior experience in a renewals-specific or enterprise account management role.
Familiarity with Enterprise Search Log Analytics Security APM or Cloud solutions.
Experience working in a data-driven cross-functional environment with strong commercial ownership.