Reception & Office Assistant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title

Reception & Office Assistant (Entry Level)

Location

Toronto ON

Role Overview

The Reception & Office Assistant is an entry-level role supporting the day-to-day operations of the Toronto office. This position serves as a welcoming first point of contact for employees visitors and vendors; while providing administrative and facility support to ensure a clean organized and well-functioning workplace.

Reporting to the Facilities Manager this role focuses on front-of-house support office coordination and assistance. It is well-suited for someone early in their career who is eager to learn workplace operations and grow within a facility or office management function.

Key Responsibilities

Reception & Front-of-House Support

• Greet and assist visitors guests and team members in a professional and friendly manner

• Act as the first point of contact for general office enquiries

• Assist with conference room bookings and meeting coordination as needed

• Ensure reception areas and conference rooms are tidy organized and presentable

Office & Facilities Support

• Support the Facilities Manager with daily office operations

• Assist with access card issuance returns and guest passes

• Stock and maintain kitchen and breakroom supplies including pantry and coffee stations

• Load and unload the dishwasher and help maintain shared kitchen cleanliness

• Assist with office supply inventory and restocking

• Manage incoming and outgoing mail courier deliveries and packages

• Support vendor and building management coordination for basic office maintenance needs

• Liase with building Property Management

Administrative Support

• Provide basic administrative support such as filing scanning and document organization

• Help update internal contact lists calendars and office directories

• Assist with internal communications related to office information and events

• Assist with global projects

Onboarding & Team Support

• Assist with new hire office orientation and first-day setup

• Support IT with inventory retrieval or coordination as needed

• Provide general support to employees and local teams on an as-needed basis

Events & Workplace Experience

• Assist with setup and take-down for office lunches meetings and social events

• Help ensure event spaces are prepared and reset appropriately

• Collaboration with the Workplace Community Team

Health Safety & Compliance

• Assist with office safety procedures and compliance activities

• Participate in Joint Health & Safety Committee (JHSC) activities and office inspections as required

• Follow established emergency and safety procedures

Qualifications & Skills

• Friendly professional and customer-service oriented

• Strong organizational and time-management skills

• Reliable proactive and willing to learn

• Comfortable working in an office environment and supporting multiple tasks

• Clear verbal and written communication skills

• Previous experience in reception retail hospitality or office support is an asset but not required

• First Aid/CPR certified or willingness to obtain

Growth & Development

This role provides exposure to facilities operations office administration and workplace support. With experience the Reception & Office Assistant may grow into broader responsibilities within facilities workplace experience or office management roles.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process but every application is reviewed by our Talent Acquisition team looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Employee Referrals:

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.