Manager, Taiwan Pricing Operation

Taiwan Pricing Operation team is looking for a Manager Pricing Operation who is customer obsessed motivated has a bias for action and can think systemically to bring to life new areas of business for the team.

This role will lead a team of junior PM (optional) and operators to work closely with various cross-functional teams (including Catalog Product Finance and Brand Management team) to build launch and scale new needle-moving initiatives that bring direct impact to Coupang Pricing system and Wow the Customers.

This role requires an individual with excellent attention to detail a knack for operational process planning analytical capabilities innovation and strong business acumen. He/she is comfortable operating in ambiguous environments and has the ownership to identify and lead stakeholder teams to implement creative solutions to streamline and accelerate a wide range of business processes. An individual would succeed in the role when he/she is a strategic thinker yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.

What will you do

• With Taiwan e-commerce understanding create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible.
• Team management FTE and dispatch workers.
• When an issue arises dive deep into the roots of the issue propose solutions supported by data and facts and share impact.
• Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience.
• Clearly communicates goals roles responsibilities success metrics and desired outcomes to cross functional-project teams and program stakeholders
• Works independently but also influences and manages project teams sub-teams and subject matter experts to develop test or implement new ideas or process improvements.
• Ensures that multiple projects within program roadmap meet specified timelines to deliver results

Essential Qualifications:

• Minimum 6 years of experience in program/project/process management or business operations preferably in the e-commerce industry
• English speaking and writing skill are a must
• At least 2 year of people management experience.

Preferred Qualifications:

• SQL building experience
• Korean speaking is a strong plus