Director Credit Risk Escalations

Reporting to the AVP Credit Risk Manulife Bank the Director Credit Risk Escalations is responsible for the management of the Credit Adjudication function for the Residential and Specialized Lending Credit Risk team. The Director is involved with daily adjudication activities of the team monitoring workflow volumes and resourcing as well as reviewing files within the Directors assigned Delegated Lending Authority (DLA). The Director provides insight into more complex transactions. For those transactions that exceed the Directors lending authority the Director will make recommendations to the AVP Credit Risk on processing. The Director is also responsible for supporting quality reviews which include the review of a sampling of each team members authorized credits on a monthly basis. The results of these audits will be used for coaching purposes.

The Director supports the AVP Credit Risk on key initiatives including policy and guideline updates product development input reporting and process optimization. The Director also serves as a delegate for the CCO in working groups where Specialized Lending is identified as a core stakeholder.

The Director will also be a non-voting member of the Credit Committee.

Position Responsibilities:

• Residential and Specialized Lending Portfolio

• Design implement and maintain the processes and technology necessary to manage the adjudication workflow.

• Act as the point person for new initiatives that drive smooth processing collaboration and effective management of risk and service.

• Oversee the effective and ongoing credit risk monitoring of files within the portfolio specifically the completion of annual reviews in the Specialized Lending Portfolio ensuring appropriate and timely information is obtained such that the Bank can appropriately monitor the ongoing health of the specialized lending portfolio.

• Support any updates required to policies and guidelines to support product changes regulatory requirements and business requirements.

Credit Risk Management / Adjudication

• Working with the AVP Credit Risk monitor the credit risk characteristics of the Residential and Specialized Lending portfolio; identify trends and areas of credit deterioration. Make recommendations to address portfolio and individual credit risk within delegated authority.

• Apply your deep credit risk expertise financial acumen and experience in the review and analysis of applications to ensure compliance with the companys policies and standards and regulatory requirements. Ensure the analysis demonstrates an appropriate risk/reward trade-off with appropriate mitigation as needed.

• Exercise discretionary lending limits as delegated to approve and decision credit applications in line with the Banks risk appetite.

• Support a team of independent adjudicators. Act as a point for file escalations and suggest changes to the structuring of transactions to strengthen the companys position as needed. Provide field guidance on deal structure to ensure a smooth authorization process.

Leadership & Building a High-Performing Team

• Inspire coach guide and actively engage employees; motivate and encourage staff.

• Manage performance providing formal and informal feedback and coaching. Establish accountabilities and performance standards.

• Build talent capability and engage employees through focused career discussions as well as providing professional development opportunities.

• Role model critical behaviors to enhance customer experience.

• Demonstrate inclusive behaviors and provide opportunities to collaborate across teams.

Required Qualifications:

• Deep credit risk experience in residential lending and specialized lending.

• Strong collaboration and individual leadership skills.

• Communication and presentation skills.

• Exceptional negotiation skills both internal and external to achieve the best outcomes.

• A thorough knowledge and understanding of all regulatory requirements that would impact Manulife Bank.

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.