Order Management Specialist (mfx)

WHO WE ARE

At Grob Aircraft weve spent decades designing and manufacturing some of the worlds most advanced training aircraft trusted by air forces across the globe. Now as part of Helsing Europes leading defense AI company we are combining proven aviation excellence with state-of-the-art artificial intelligence to redefine whats possible in aerospace.

WHY THIS ROLE MATTERS

This is more than an administrative role. As part of our Customer Service & Support team you are the vital link between our production floor and our global customers ensuring that inquiries are answered orders are managed and deliveries happen on time every time. Youll work at the intersection of high-tech manufacturing international operations and customer excellence.

In short: Without you nothing flies.

YOUR MISSION

• Be the go-to person for our global customer base handling inquiries for parts and services issuing quotes and guiding customers through the entire order lifecycle

• Follow up on delivery schedules and order status keeping customers informed proactively and transparently

• Manage invoices credits and all commercial documentation with accuracy and reliability

• Handle customer claims professionally and solution-oriented turning challenges into trust

• Drive cross-functional coordination with internal teams across Production Quality Procurement Warehouse Shipping Export and Finance to ensure seamless operations

• Own the documentation process preparing and managing shipping documents and transport records with efficiency and precision

WHAT YOU BRING

• Degree or vocational training in supply chain management business administration or a related field

• 3 years experience in customer service order management or a related commercial role ideally in aerospace defense or other high-tech industries

• Strong understanding of Incoterms and international delivery processes

• Hands-on experience with SAP or similar ERP systems

• Solid skills in Excel and PowerPoint

• Fluent in German (B2) and English any additional language is a bonus

• A detail-oriented solutions-driven mindset. You stay calm and deliver even under pressure

WHY JOIN US

• International environment with a diverse team and global customer base

• Short decision-making paths. Your ideas dont get lost in bureaucracy

• Real growth opportunities in a rapidly expanding organization at the forefront of defense and AI

• Meaningful work. Contribute directly to projects that matter for European security

• Collaborative culture. We succeed together across teams and borders

Ready to be the reason our aircraft reach the world Apply now wed love to hear from you.