Key Account Manager

We are Kaizen Gaming

Kaizen Gaming the team powering Betano is one of the biggest GameTech companies in the world operating in 20 markets. We always aim to leverage cutting-edge technology providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners from 40 nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here therell be no average day for you. Ready to Press Play on Potential

Lets start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Chilean market focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty delivering personalized and rewarding experiences all within a sustainable framework. It offers a unique opportunity to engage with high-value customers providing them a world-class experience while promoting responsible gambling and sustainability.

• Manage the customer portfolio and establish strong personal relationships to foster loyalty retention and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards both online and offline aligning with business requirements;
• Deliver top-tier customer service to assigned customers acting as the primary point of contact through all available channels and for any related issues;
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts churning lapsed returning big winners etc.) to drive growth and activity;
• Strategically plan and host diverse local or global Key Account events collaborating with the Hospitality and Sponsorship Team including hospitality at sporting events concerts luxury dinners and entertainment outings collaborating with the Hospitality and Sponsorship Team;
• Monitor market-level performance and comprehend emerging trends;
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts ensuring prompt generation tracking and reporting of results;
• Acquire in-depth knowledge of customers (playing behaviors preferences dislikes) to build respective strategies;
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

• Bachelors and/ or Masters Degree in Marketing/Business Administration/Management or other relevant fields;
• Work experience in a customer-facing environment. Key customer management will be considered a plus;
• Native Spanish speaker and excellent command of English;
• Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
• Commercial acumen analytical and organizational skills attention to detail;
• Excellent MS office skills;
• Outstanding written and verbal communication skills;
• Passion for the online gaming industry either as a customer or through prior work experience in the industry;
• A sense of responsibility reliability and a proven ability to work well within a team;
• Professional appearance and a willingness to travel and work outside of regular office hours.

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