Service Leader Bar Manager

Shangri-la Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.
As we look ahead to new horizons we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy shared purpose and our Asian art of hosting.

Located in the heart of the city Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping sports live theatre and cultural venues in proximity guests enjoy unparalleled access to Torontos vibrant offerings.

Shangri-La Toronto

As a Service Leader Bar Manager through consistent application of Shangri-Las Core Practices and effective hands-on management leadership and direction ensure the highest quality standards of the outlets operations; maximizing the balance between Colleague Guest and Owner satisfaction.

Key Responsibilities:

• With high integrity ensures a 5-Star experience to guests and leads Colleagues in providing Shangri-La hospitality from a caring family.
• Interact with guests to review and evaluate degree of satisfaction; recommend and implement new initiatives when necessary to keep up with demand and market changes; investigate and resolve beverage or food quality and service complaints ultimately maximize profits through outstanding customer service in the outlets.
• Through personal presence style and personality inspire a high level of warmth and professionalism amongst the service team modeling a genuine personal commitment to service excellence and an emotional sense of gracious hospitality.
• Oversee all bar operations ensuring consistency in quality presentation and service standards
• Lead the development and execution of cocktail wine and beverage programs aligned with brand identity
• Monitor and control beverage costs including pour standards and waste reduction
• Train mentor and evaluate bar staff to maintain high performance and product knowledge
• Analyze sales trends and adjust beverage offerings to maximize revenue and guest satisfaction
• A keen sense of planning and system implementation.
• Assist with managing Colleagues and effectively coach train motivate communicate recognize schedule provide performance feedback maintain high levels of team spirit and conduct performance correction if required.
• Assist in leading the day-to-day operation through hands-on personal involvement provide input and implement strategies to effectively manage productivity labor beverage and food costs to maximize GOP in outlets.
• Assist in monthly forecast weekly schedules payroll and other administrative tasks attend meetings when required.
• Together with the Food and Beverage team evaluate profitability develop and implement cost saving and profit enhancement measures.
• Maintain expert knowledge of wines and other beverages and up-to-date knowledge of local restaurants lounges food trends and industry practices.
• Evaluate standards of cleanliness maintenance and presentation plus safety of the outlets through inspections and ensures areas of deficiency are resolved to achieve service expectations.
• Direct communication efforts within the division ensuring effective communication amongst Colleagues suppliers attendance at meetings and ensure that reports are completed accurately and on-time.
• Ability to work in a team environment providing support and guidance to others.
• Undertake other ad hoc related responsibilities as required.

About you:

• Able to lead by example and motivate the team to achieve excellence.
• Functional knowledge Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining wine beverage and service standards commensurate of the leading hotels in the world.
• Customer Service Excellence Exceptional service style genuinely warm presence friendly sincere nature drive for service excellence internally proud outwardly gracious and humble.
• Internal Service appreciation that internal customers (i.e. Cooks) are considered strategic partners.
• Communication Excellent communication and social skills 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus Demonstrates safe work practices and looks for ways to minimize workplace injuries
• Decision making- Able to prioritize making prompt and reasonable decisions.
• Problem solving Adept at juggling multiple needs calmly respectfully creatively and successfully resolve problems as required.
• Coaches and mentors Fosters a climate of continuous learning growth and improvement with a strong commitment to the career development of others.
• Ethical conduct and responsibility Sets a positive example and fulfills responsibilities with the highest integrity ethics and professionalism.
• Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity helpfulness courtesy and humility with demonstrated ability to maintain professional composure under pressure.
• Technology proficiency Operates and maintains all departmental equipment fully competent with POS and current Windows based programs (Word Excel MS Outlook).
• Minimum 3 years Food and Beverage management experience preferably in a luxury environment
• 5 years of bar management experience in a high-volume environment preferably within the event or hospitality industry.
• Previous fine dining restaurant or hotel experience essential or comparable experience with key competitor.
• Diploma/Degree in Food and Beverage/Hospitality Management or equivalent.
• Flexibility in schedule and availability on weekdays weekends and/or holidays is required.
• Current Smart Serve certification.
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.