Business Continuity and Disaster Recovery Program Manager

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

You believe life is about aiming high and making an impact.

At Sun Life Financial we work together share common values and help each other grow and achieve goals. With roots tracing back to 1865 in Canada Sun Life Financial has grown to become an established and trusted name in insurance and financial services with offices and operations in key markets around the world. We recognize that our growth success and reputation for excellence are due in large measure to our talented and dedicated employees.

Sun Life and our peers operate in a complex risk environment with increasing threats posed to our critical operations from events like control failures third-party disruptions infrastructure outages technology failures cyber incidents geopolitical incidents pandemics and natural disasters. A robust and concerted approach to operational and technology resilience can enhance Sun Lifes ability to withstand adapt to and recover from these events while continuing to deliver our critical operations. This is key to protecting our clients and ensuring our services are available when needed through disruption.

This is a Business Continuity & Disaster Recovery Program Manager position within the Enterprise Continuity Management team reporting to the Director of Enterprise Continuity Management. Enterprise Continuity has global governance and oversight of Sun Lifes Business Continuity Management and Disaster Recovery management programs in support of the organizations Operational Resilience framework.

What will you do

• Act as a second line risk subject matter expert in Business Continuity Management Disaster Recovery Management and Operational Resilience (i.e. specifically Technology Resilience)

• Provide second line governance and oversight to Sun Lifes business groups/units to ensure appropriate Technology Resilience strategy is in place and evidence is delivered that demonstrates good state of readiness on technology recoverability in support of operational resilience and compliance to Sun Life policy and regulatory requirements

• Utilizing Risk Management three lines of defence model conduct second line quality assurance review and challenge of each business areas completion of Business Continuity Disaster Recovery and Operational Resilience documentation including but not limited to Technology teams related BC plans Business impact assessments Enterprise Disaster recovery plans Technology/application recovery plans and the respective testing results and exercising of those plans solutions and test/exercise results

• Based on quality assessments develop and communicate recommendations for improvement to our first line Business partners

• Work closely with business groups/units to discern technical recovery capabilities and operational resilience requirements to support business objectives

• Establish Disaster Recovery controls to ensure monitoring of activities in support of the DR environment and coordinate with IT/DR teams to ensure effective Disaster Recovery and Application Recovery Plans are in place to successfully recover production environments and applications

• Ensure recovery strategies and operationally resilient recovery and resolution plans that support the business are maintained viable and capable of ensuring recoverability and service continuity

• Work with business groups to ensure that cross-functional dependencies have been addressed in all plans including internal and external requirements

• Support the development and improvement of Business Continuity Disaster Recovery and Operational Resilience operating procedures guidelines and templates that support the Sun Life Business Continuity Policy Enterprise Operating Guideline and Operational Resilience Framework while adhering to regulatory expectations and industry best practices

• Collaborate with the Disaster Recovery Team Crisis Management Business Continuity teams and operational resilience stakeholders to ensure streamlined processes and information exist across all continuity and resilience initiatives

• Support Business Continuity and operational resilience scenario testing to ensure the business can withstand and recover from operational disruptions within the defined impact tolerances and recovery time objectives for critical business operations and functions

• Monitor compliance with Disaster Recovery and Operational Resilience regulatory requirements and provide reporting to management and regulatory bodies

• Provide governance and oversight of Technology related third party Exit and Contingency Plans within business groups/units to ensure policy compliance and appropriate evidence is delivered

• Utilize Risk Management three lines of defence model to complete second line review and challenge of first line supplier responses to annual Business Continuity Questionnaires and assess critical and significant Technology related suppliers to ensure state of readiness

• Manage and report Policy Non-Compliances related to Business Continuity Policy third party requirements

• Work with Risk Officers Business Continuity Contacts and Relationship Managers in conducting reviews training reporting and Business Continuity Due Diligence activities

• Track business unit deliverables to ensure timely completion and thoroughness and work with business groups/units and reporting teams to ensure accurate reporting

• Support risk dashboards and provide key performance indicator (KPI) and key risk indicator (KRI) reporting to policy contacts on key initiatives risks to the program including gaps and ensure compliance to Sun Lifes internal policy and regulatory requirements

• Establish self as a Fusion Risk Management Business Continuity and Operational Resilience Management expert and support the Enterprise Continuity Management team and business areas in the development and enhancement of Fusion RM () tool Sun Lifes Business Continuity and Operational Resilience software platform

• Collaborate with First Line Disaster Recovery Team to embed the requirements of the policy into their operational directives. Collaborate with them to develop new policy requirements in alignment to industry guidelines

What do you need to succeed

• University Degree

• Business Continuity and/or Disaster Recovery Designation

• PMP/PMI Certification or equivalent

• 5 experience in Business Continuity/Crisis Management/Disaster Recovery program management

• Experience in Operational Resilience governance and risk management with a focus on Technology Resilience

• 5 experience in Supplier Management with a focus on Technology related Third Party Governance and Business Continuity

• Broad IT generalist level experience including SAN/Storage Network LAN/WAN/IP Mainframe AS/400 Windows/Unix server Citrix and equivalent systems

• Background with data centre recovery tools and disaster recovery products (e.g. Airgap SafeGuard Storage)

• Several years experience in the management development and execution of Disaster Recovery and Business Continuity testing and exercising

• 2 years experience with financial institutions and/or insurance industries

• Technical aptitude in development and enhancement of Salesforce (Fusion Platform) Tableau (reporting & analyses) as well as knowledge of Ariba (procurement)

• Strong Presentation Communication (both written and oral) Negotiation and conflict management

• Strong Analytical and Reporting skills Process Management skills Technical competencies

• Strong interpersonal customer/client focus skills

• Familiarity with industry best practices in Business Continuity Disaster Recovery and Operational Resilience

• Skilled at working collaboratively in a team environment

• Demonstrated problem-solving abilities with crisp problem identification cross-team coordination remediation action development and resolution impact validation

Preferred Qualifications

• 5 years experience with life insurance company

• 2 years of management experience

• Bachelors degree in computer science Management Information Systems or related field; or 5-10 years equivalent IT Experience

• Experienced with making presentations to large groups

• Experience with Quality Assurance

• Large scale data centre recovery and test execution experience across multiple technology sets

• Experience working with risk management frameworks and three lines of defence model

• In depth understanding and experience with Disaster recovery in hybrid on-prem and cloud-based environments

Whats in it for you

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• Were committed to creating an inclusive and respectful environment. Our goal is to make sure all ouremployees have the chance to live up to their full potential

• Were honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification the Canada Order of Excellence for Mental Health at Work for prioritizing employee well-being fostering a positive work culture and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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