Warranty troubleshooter

Req ID:510070

Leading societies to a low carbon future Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains metros monorail and trams to integrated systems customised services infrastructure signalling and digital mobility solutions. Joining us means joining a caring responsible and innovative company where more than 70000 people lead the way to greener and smarter mobility worldwide.

Objective

Troubleshooting of Alstom products at customer site inorder to ensure their availability.

Performance Measurement

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes

Key accountabilities:

• Apply strictly all Alstom and local EHS rules
• Carry out Troubleshooting of Alstom products during Warranty period including investigation and repair
• Carry out Fleet check activities
• Register all required relevant failure/event data in Defect Management data base (RailSys Light GSI Maximo etc.) includingconfiguration data
• Support specific technical investigations by Engineering or internal or external Supplier
• Ensure good information flow withinWarranty team(shift change)
• Support helpdesk activities
• Implement Field Modifications (FM)
• Contribute to Return of Experience

Key Job Authorities and Dimensions:

• Autonomous Troubleshooting
• Filling of Defect Management data base
• Application of EHS rules
• Support and supervision of external supplier representatives

Requirements

• Certified Technician or Undergraduate in technical area required (mechanical or electrical/electronics)
• Proficient withIT tools
• Several years of technical troubleshooting/investigation experience (mechanical or electrical / electronic)
• Field Experience
• EHS knowledge and exposure
• Product knowledge
• Railway Safety/Product liability preferred
• Engineering knowledgepreferred
• Experience in customer contact
• Fluent in English
• Must be able to work nights weekends Holidays and rotational shifts

Alstom is the leading company in the mobility sector solving the most interesting challenges for tomorrows mobility. Thats why we value inquisitive and innovative people who are passionate about working together to reinvent mobility making it smarter and more sustainable. Day after day we are building an agile inclusive and responsible culture where a diverse group of people are offered opportunities to learn grow and advance in their careers with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity age national origin disability status or any other characteristic protected by local law.