Operations Manager Sherwood Court Fulltime

Mission

Key Outcomes

• Ensure accurate and timely completion of key Human Resource (HR) processes including employee lifecycle updates biweekly payroll scheduling and benefits; serve as the inhome subject matter expert for these functions.
• Oversee resident billing accounts and collection processes to ensure timely payments and accurate recordkeeping.
• Support the homes financial health by proactively managing budgets monitoring spending and meeting financial targets.
• Review financial reports regularly to identify variances investigate issues and take timely corrective action.
• Maintain compliance with provincial legislation company policies regulatory standards and collective bargaining agreements in a unionized environment.
• Lead and develop a highperforming administrative team that reflects Extendicares values and delivers excellent service to residents families and employees.

Key Responsibilities

• Financial Acumen
  Lead and execute financial tasks including processing payments coding time and expenses managing resident accounts and collections and maintaining accurate records for banking petty cash and provincial funding.
• Analytical Thinking
  Review and interpret payroll scheduling budget financial and HR data to ensure accuracy identify trends flag discrepancies and recommend corrective actions.
• Customer Service
  Serve as the primary contact for residents families and employees on financial or HRrelated inquiries resolving issues with empathy and professionalism.
• Leadership
  Supervise and coach the administrative team fostering a collaborative serviceoriented environment. Manage onboarding activities for new employees.
• Collaboration
  Partner with the Executive Director home leadership union partners regional teams and head office resources to support daily operations.
• Compliance & Records Management
  Maintain employee files HR documentation learning completion business processes and office workflows in compliance with legislation company policy collective agreements and regulatory standards.
• Continuous Improvement
  Improve efficiency by streamlining backoffice processes using data insights and supporting home initiatives and corporate projects.
• Values Alignment
  Promote Extendicares Mission Vision and Values demonstrating integrity respect and commitment to residents rights.
• Flexibility
  Take on additional responsibilities unique to the home or temporary in nature as required.

Required Education Credentials and Experience

• Postsecondary education in Business Administration Accounting or Human Resources.
• Proficiency in Microsoft Office (Word Outlook Teams SharePoint) and advanced proficiency in Microsoft Excel.
• Working knowledge of cloudbased systems such as Workday and PointClickCare (preferred).
• 35 years of experience in business or office operations (healthcare or longterm care experience is an asset).
• 23 years of supervisory or peopleleadership experience (preferred).
• Demonstrated experience in HR payroll benefits administration scheduling accounts receivable/payable and working within a unionized environment.
• Strong organizational analytical and customer service skills in a fastpaced multifunctional environment.
• Ability to manage multiple priorities under tight deadlines.
• Must provide a current (within six months) Vulnerable Sector Check or be willing to obtain one.

Core Competencies (for posting purposes only)

• Computer Skills and System Proficiency
• Multitasking and Prioritization
• Financial Acumen
• Customer Service and Communication
• Analytical Thinking
• Time Management
• Attention to Detail
• Relationship Management
• Change Management

Attributes of an Effective Leader

• Strategy Development Understands organizational strategy and sets priorities to deliver results.
• ResultsDriven Takes ownership and holds self and others accountable.
• Collaboration Builds strong partnerships and influences effectively.
• Effective Communication Listens actively and communicates with respect.
• Problem Solving Takes ownership to resolve issues beyond defined roles.
• Team Development Builds highperforming teams through coaching and continuous learning.
• DataDriven Improvement Uses data to measure performance and drive improvement.

What Extendicare Has to Offer

• Continuous mentorship and support for lifelong learning
• Opportunities for career advancement within the organization
• A meaningful and rewarding work experience
• Employee and Family Assistance Program
• Comprehensive benefits package

About Extendicare