Associate Manager, Renewals Administration

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Join a Challenger

Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.

Our company continues to grow and today we serve more than 800000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$142 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.

The Work

TheAssociate ManagerRenewals Administrationis responsible formanaginga team ofRenewalsAdministratorsthat facilitate rapid renewalsadministrationthrough preparationof renewal documentsandprocessingloan renewalswhileensuringhighaccuracyand adherence to the Banks established policies and procedures.

The Core Responsibilities!

Overseethe day-to-day operations and provide leadership to the Renewals Administrationteam.

EnsureRenewal Administratorsare tasked appropriately to complete the days activities within service levels.

Follow up onstaffdeficiencies and close all gaps.

Recruit train and mentor staff. Set targets for staff provide performance coaching to achieve targets and conduct performance reviews.

Be team oriented showing a willingness and ability to harmoniously work alongside other Equitable Bank employeesto optimize the customer experience.

Foster an environment of continuous learning and improvement encouraging new ideas and participating in their timely implementation. Supportoperational efficiency and effectiveness endeavours.

Lets Talk About You!

Post-secondary education or equivalent experience financial service industry.

Minimum of3yearsfinancial services operations experience.

Knowledge of residential lendingand renewalspracticesrelated terminology and provincial and federal legislations.

Exhibit sufficient judgment to detect solve or escalate problems efficiently and effectively.

Ability to handle high-pressure situations with tight deadlines.

Excellent oral/written communication relationship management and time management skills.

Strong leadership staff developmentand conflict resolution skills.

Able to perform well in a high volume high intensity environment.

Proficient computer skills including MS Office/

Demonstrated ability to compose written correspondence that is easy to understand grammatically correct customer service oriented and representative of the image the Bank wishes to maintain in the industry.

What we offer For full-time permanent roles

Competitive discretionary bonus

Market leading RRSP match program

Medical dental vision life and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We cant wait to get to know you!

Required Experience:

Manager

Join a ChallengerBeing a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate abo...