Multi-Location Branch Customer Service Specialist
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
Qualifications
This position works closely with commercial paint customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right solutions. Branch Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Branch Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals.
The individual selected for this role will be expected to work at stores within a 10 kilometer radius of Store #8871 located at: 1250 Venables St. Vancouver BC V6A 2E4.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly quarterly and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products as needed to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition in assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Qualifications
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment
- Must have an unrestricted Drivers License
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Preferred Qualifications:
- Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
- Have at least one (1) year of experience working in a delivery retail or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read write comprehend and communicate in more than one language
Required Experience:
IC
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
