Customer Service Agent Talent Pool

Milton - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

DSV Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton Yukon Court
Job Posting Title: Customer Service Agent - Talent Pool
Time Type: Full Time

Compensation: Salary starting at $20.50/hr plus eligible benefits in accordance with experience and internal equity

***This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

SUMMARY

Core Purpose and Essence of the Position: The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries processing orders and handling complaints in a prompt courteous and effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relations

Respond to Customer inquiries complaints inventory status status of orders a prompt courteous and effective manner
Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests
Examines records such as bills computer printouts bills of lading and related documents and correspondence and Informs customer of shipping dates anticipated delays and any additional information needed by customer using mail e-mail or telephone.
Collaborate closely with other departmental staff to coordinate account activities.

Operations

Report customer feedback to management including any signs of customer dissatisfaction
Maintain damage records and back-order logs
Track on-time shipping
Prepare reports concerning customer service activities as required
Assure the integrity of the inventory and assist in conducting physical inventories
Compiles sorts and verifies accuracy of data to be entered
Routes clients incoming orders
Provides back up support for all accounts other that primary

COMPETENCIES SKILLS ATTRIBUTES REQUIRED

Communication Skills:

Excellent communication skills both verbal and written

Computer Skills:

Knowledge of WMS System
Intermediate skills in MS Word and Excel
Proficient Data Entry Skills

Other:

Strong organizational skills attention to details and problem-solving skills

Ability to follow through and provide excellent customer service
Ability to establish priorities and accomplish multiple tasks

QUALIFICATIONS & EXPERIENCE

College diploma
A minimum of 1 years experience in customer service and warehouse experience
Possess basic computer skills and math skills

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.

DSV does not use AI to screen candidates during the recruitment process

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or banking information. Our recruiters have an @ or @ email address. If you question the legitimacy of any DSV job posting please reach out to

Required Experience:

Unclear Seniority

DSV Global Transport and LogisticsDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusiv...