Client Delivery Manager

Bucharest Romania

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

As a Client Delivery Manager youre the first point of contact for customers in terms of operational delivery and change management. The Client Delivery Manager coordinates functional requests between customers and internal stakeholders. This role incorporates Business Delivery Management and Operational Delivery Management.

Day-to-Day Responsibilities

• Manage customer relationships - Serve as the primary contact for customers and account managers answer customer questions and handle their requests for changes or support
• Handle change requests - Work closely together with customers when they want to modify or add services document what they need and be the bridge to the internal teams
• Manage problems and escalations - Act as first-level escalation point for customer concerns and operational issues coordinate when needed
• Contribute to projects - Participate as active stakeholder take the lead in smaller projects
• Support colleagues from different teams in case of questions and/or requests for which feedback from/communication to the customer is needed
• Facilitate meetings - Coordinate and moderate internal and external client meetings for topics such as governance changes processes production services SLAs steering committees incident escalations etc.
• Provide regular reporting - Deliver progress updates and operational reports to clients covering portfolio status issues and SLA performance

Who Are We Looking For

At Worldline we seek individuals who are visionary and capable of driving positive change. People who can step up and show whats next. We value those who take initiative demonstrate a passion for their work possess a can-do attitude and have a desire to learn and grow.

In practice this means:

• Several years of work experience preferably in a client facing role
• Dynamic customer-oriented personality with a pro-active can-do mentality
• Strong communication and collaboration skills to effectively work with colleagues in an international context
• Team player
• Very good proficiency in English
• Experience in the payment industry is a plus
• Knowledge of Confluence and Jira is a plus
• A focus on continuous learning and development

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the Learning platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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