Nexthink Platform Coordinator
Job Summary
The Nexthink Platform Coordinator is responsible for the technical ownership and optimization of the Nexthink platform while coordinating with stakeholders to deliver scalable automation and data-driven improvements to Digital Employee Experience (DEX).
The Nexthink Platform Coordinator and Nexthink Developer work together to ensure the effective design implementation and continuous optimization of the platform. The coordinator plays a key role in guiding the Nexthink Developer ensuring alignment with best practices governance standards and business objectives.
Key Responsibilities:
Platform Engineering & Development
- Design develop and maintain Nexthink content:
- Remote Actions (advanced scripting & automation)
- Campaigns and user engagement flows
- Custom dashboards and investigations
- Develop and maintain scripts (PowerShell Bash NQL NEAL) for automation and remediation
- Manage Nexthink platform configuration performance and upgrades
Integration & Automation
- Integrate Nexthink with enterprise tools (e.g. ITSM platforms APIs)
- Build automated workflows to support incident prevention and self-healing
- Ensure scalability and reliability of automation solutions
Technical Coordination & Developer Guidance
- Translate business requirements into technical designs and solutions
- Coordinate development activities and ensure quality delivery
- Guide and support the Nexthink Developer in implementation standards and best practices
- Provide technical oversight to ensure consistency reusability and long-term platform sustainability
Service Optimization
- Monitor and tune alert thresholds to reduce noise and improve analyst efficiency
- Configure and maintain Nexthink components
- Continuously improve detection accuracy automation coverage and dashboard clarity
- Leverage Nexthink data to proactively detect and resolve issues
- Support ITSM processes with technical solutions
Data & Reporting
- Build advanced dashboards and data models
- Provide actionable insights using endpoint analytics
- Define and track technical KPIs (performance automation impact).
- Strong hands-on experience with Nexthink (Remote Actions Investigations Dashboards)
- Advanced scripting skills (PowerShell Bash NQL NEAL)
- Experience with APIs integrations and automation frameworks
- Solid understanding of endpoint environments (Windows/macOS)
- ITIL knowledge with practical application in automation
- Strong analytical and problem-solving skills
Success Measures
- Increased automation and self-healing capabilities
- Reduced incident volume through proactive detection
- Delivery of robust reusable technical solutions
- Effective collaboration and development maturity of the Nexthink Developer through guidance and coordination.
- A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- Meal tickets;
- Extra vacation days;
- Flexible working hours and work from home aligned with project needs;
- Friendly team who is eager to meet you.
We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.
Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.
We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.
More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.
Required Experience:
IC