Purchasing Support Associate

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together we make space for people and businesses to thrive.

Location: Gdańsk

Language: English

Main purpose of the position:

To our Global Finance Service Centre based in Gdańsk we are looking for a Purchasing Support Associate who will actively work with Nearshore Onshore and the UK business to resolve Purchase order issues and provide support and re-education to Key Stakeholders within the newly created Reporting & MD Team. The Reporting Team is the key facilitation and interface between the UK business units and the Nearshore activity to ensure that the FSC works in harmony with the business. They will be the escalation point for Nearshore and the ISS Business to support investigation and resolution of any issues and providing root cause analysis to support best practice going forwards.

The Purchasing Support Associate will be responsible for ensuring that all queries are dealt with promptly providing guidance to end users on policies and processes as well as supporting the Business Units with requisitions and or amending orders.

What youll do:

• Responding promptly to queries from the business received via ISS Query Portals within service level agreements
• Guiding end users on policies and processes raising requisitions resolving invoice holds and making non-procurement payments in line with ISS PTP policies and processes
• Directing users to the correct processes including procurement routes for goods and services and receipting and dispute resolution
• Taking action to investigate issues following user guides as directed (e.g. investigate issues and/or release invoice holds)
• Raising requisitions on behalf of the business where agreement in place
• Re-opening of soft closed POs where required for additional invoice/credit processing
• Amending existing Orders on behalf of the Business where leaver process not followed
• COUPA User Compliance reporting to drive Prompt Payment Code (PPC) performance
• Communication to and re-education of business users to drive adherence to policy
• Timely response to all escalated items with root cause and recommendations to drive best practice
• Support initiatives to drive greater efficiencies in procurement support processes
• Work with the Cash & Payments and Purchasing Support Business Partner to deliver continuous improvement and support initiatives to maintain the integrity of the systems
• Support internal and external audit requests
• Support the review and maintenance of procedures ensuring version controls are up to date

Who will you work with:

• ISS UK&I Finance
• UK& I Organisation
• FSC PTP Teams
• Group PTP Process Owner
• System Owner

Professional skills you possess:

• University Degree in Finance area or Part Qualified Accounting Qualification: ACCA ACA CIMA is preferable
• Previous Purchasing/Procurement experience is essential
• Experience in a similar role within a multi-site business or Finance Shared Service Centre is preferable
• Experience of Coupa or similar PTP systems desirable
• Experience of working within Jira or similar ticketing systems would be advantageous but not essential
• Intermediate level of IT skills (incl. Vlookups and Pivot tables)

Key personal strengths:

• Service driven
• Forward thinking with tenacity and good analytical and communication skills
• Works independently and as part of a team to tight deadlines
• Target focused
• Flexible approach with a positive attitude

What do we offer:

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance numerous events and initiatives for employees
• Benefits: health care package multisport insurance Christmas bonus My benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS we are more than just a service provider ofcleaning food workplace and technical services weare a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued engaged and productive we enhance productivity and help our customersto attract talent andgrow their businesses. This begins with our own people throughtraining career development and a supportive culture empowering them to deliver outstanding service. We know that when our people thrive they create spaceswhere our customers employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed embraced and valued for exactly who they are. Places where people feel safe respected represented and supported as their authentic selves