Delivery Omnichannel Manager

MAKE HISTORY WITH US!

At PMI weve chosen to do something incredible. Were totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change comes huge opportunity. So wherever you join us youll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

HOW CAN YOU MAKE HISTORY WITH US

You will ensure that all strategies and projects developed by the Omnichannel Delivery Hub are successfully planneddeliveredandoptimizedto provide continuous consistent improvement in consumer outcomes and commercial performanceof the Markets.

You will overseeend to endprocess of consumer programs activation / product launches / campaigns launches / BAU activities being deployed by the Omnichannel Hub to ensure they are delivered on promise and on time. You will be working closely withCentralDeploymentteam/Toolbox ownersRegionalteamMarkets Digital Marketing and Consumer Experience teams and the internal service providers to help plan and deliver Omnichannel projects that are in line with global consumer strategy market and regional needs.

• Global tomarket planning & feasibility checking of Product Launches according toGlobal Calendar.

• Campaign/Programs/Products Management process adherence to be in line with the universal intake process thatdeliverspeed to market (Operational Performance).

• Stakeholder management with Toolbox and program owners in OC (Central Team) Region Team Global Deployment Planning IT Marketing Ops (Channels &Content Management).

• Gate keeper (maintainingdelivery momentum) of campaigns/programs intake & product launches process to ensure they are delivered on promise and on time.

• Steering the reporting initiatives for learnings & insights on keyprojectsto constructively influence future strategiestoCentralToolbox owners.

• Drivingthe continuousimprovement across the entire orchestration/delivery process and tools.

• Coordination and driving collaboration with the SMEsMarkets andCentral teamsto tackle the delivery progressandresolve any blockers.

• Manage team working in areaof:deliveryplanningand reporting

WHO ARE WE LOOKING FOR

• Strongpracticalknowledge in managing multi-channel and multi-market marketing operations.

• Robust experience in digital marketing campaigns including Paid/Owned/Earned Media SEOeCRMSocial Media andeComand their integration with offline touchpoints (retail footprint call centersetc.) to deliver multichannel consumer experiences.

• Experience in measuring program / campaign / experience effectiveness and using data-driven metrics.

• Detailoriented with proven organizational and project management skills quality control skills resourceplanning skills.

• Experience working with Agile & Lean practices.

• Strong communicationand presentation skills with excellent English verbal and written communication skills.

• Excellent interpersonal and stakeholder management skills.

• Knowledge of escalation procedures incident management problem solving and other disciplines related to service delivery.

• Experiencein people management and leadership.

WHAT WE OFFER YOU

Private medical and dental care life insurance

Lunch Sodexo card to be used in the canteen or outside

Hybrid working arrangement

Employee pension plan

Cafeteria benefit program multisport card

Wide range of trainings language learning platform further education and professional qualification support possibility

Free bike and car parking for all employees

At PMI we run the business in line with ethical principles and encourage SpeakUp culture. We care for equal chances and fair treatment. If you find anything that violates these principles in this job offer or the recruitment process you may contact our Ethics and Compliance Team at . Read more about Ethics&Compliance at PMI here.