IT Operations Manager

Do you want to be part of an innovative digital project that is transforming how people access mobility services

Our client is a leading provider in Central and Eastern Europe offering mobility solutions that help businesses manage their fleets more effectively. They are creating a seamless digital experience that supports every step of the customer journeyfrom booking and managing vehicles to monitoring costs and optimizing fleet performance. Through innovative platforms such as customer portals and mobile apps they provide real-time insights and connected tools that make mobility management easier smarter and more efficient.

We are seeking a strategic and hands-on IT & Digital Transformation Director to lead the charge in building the technological future of our clients operations. This pivotal role is responsible for shaping and executing the digital agenda ensuring that technology serves as a powerful engine for business growth and operational excellence. You will be the key architect behind a robust scalable IT environment that supports ambitious business objectives.

Responsibilities:

• Vendor & Infrastructure Management

  Manage day-to-day IT infrastructure operations delivered through external vendors ensuring service quality performance and contractual compliance.

  Oversee vendor-delivered services such as data centers networks servers storage cloud operations and enduser computing.

  Monitor and report SLAs KPIs.

  Coordinate maintenance windows change implementations incident escalations and problem resolution activities conducted by internal team and third parties.

• Service Desk & Support Oversight

  Supervise first- second- and thirdline support teams (internal and outsourced) to ensure timely and effective resolution of incidents and service requests.

  Improve support workflows and knowledge management practices to reduce incident recurrence and enhance user satisfaction.

• IT Purchases

  Perform purchases of IT hardware and software in line with internal purchasing procedures approval workflows and compliance requirements ensuring proper vendor selection documentation and cost control.

  Co-create IT budget and monitors spending.

• Performs Operational Excellence & Process Governance

  Maintain strong adherence to ITILbased operational processes including Incident Problem Change Configuration (CMDB) Asset Mgmt.

  Ensure infrastructure operations follow corporate policies & security guidelines.

  Identify operational risks related to infrastructure and vendor services implementing mitigating actions and preventive controls.

  Oversee business continuity and disaster recovery readiness ensuring testing procedures are executed regularly with vendors.

• Collaboration

  Act as the primary point of contact between business users/internal IT and external service providers.

  Communicate operational issues planned changes risks and improvement initiatives clearly and proactively.

  Support strategic IT transformation initiatives and provide operational insights during technology rollouts.

Who We Are Looking For:

• Technical & Operational Expertise

  • Strong knowledge of IT infrastructure domains: networking servers storage virtualization cloud platforms (Azure/AWS) workplace services and IT security fundamentals.

  • Solid understanding of ITIL frameworks and practical experience operating in an ITILgoverned environment.

  • Experience managing outsourced IT operations vendor contracts and SLAdriven service delivery models.

  Process & Compliance Orientation

  • Experience in enforcing IT operational processes working with audits and maintaining compliance with security and quality standards.

  • Understanding of risk management resilience planning DR/BCP and operational controls.

  Leadership & Management Skills

  • Ability to coordinate distributed support teams and ensure consistent execution of policies and processes.

  • High level of ownership accountability and autonomy in managing operational areas.

  Education & Certifications

  • 3 years experience on similar position

  • Degree in Information Technology or a related field.

  • ITIL certification; certifications in cloud platforms or security are an advantage.

  • Fluent English and Polish (both written and spoken)

You will love to join this company for:

• Impactful Work: You will have the autonomy to build shape and own a product that is critical to the companys future directly seeing the results of your work.

• International environment

• B2B or permanent contract

• Competitive compensation package (base salary performance-based annual bonus)

• Private medical care

• Sports card

• Car leasing benefits

• Parking in the building

• Company events

• A hybrid type of work

• Strong work-life balance

• Friendly & Supportive Atmosphere

• Support in learning and development further while also providing multi-year career opportunities