PL Aftersales Customer Experience and Training Administration Specialist
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp Netherlands. BYD Europe BV offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
Key responsibilities:
Customer Experience Management
Analyzing NPS survey results customer complaints and compliments (Facebook Google Review Infoline)
Designing and optimizing the customer journey in the service area.
Developing and implementing measures to improve the quality of after-sales service
Preparing reports and recommendations for management and the dealer network.
Implementing CX procedures in the dealer network.
Creating training materials and process instructions
Cooperation with the dealer network
Supporting dealers in improving customer service quality.
Consultations and coaching on CX standards.
Audits of after-sales service processes.
Monitoring compliance with importer/brand guidelines.
Training process administration
LMS / training platform administration
Registration of participants for training courses.
Training calendar management.
Monitoring attendance and completion of training courses.
Archiving of training documentation.
Organization of classroom and online training courses
Certification and qualification support
Reporting and analysis
Support for the implementation of
New training programs
Onboarding programs.
We Offer:
Competitive remuneration based on performance and experience.
Opportunities for department and company-wide team building events.
A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location: Poland
Type of Employment: Full-time
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
