Junior Application Support Specialist (MFD)

Job Req Number: 111956
Time Type: Full Time

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The role:

Responsible for support and operations of application services (2nd Level Support) and supporting the application maintenance. The Application Support Specialist delivers the service for the IT service management processes i.e. ensuring the smooth operation of the application. The tasks are typically investigation and resolution of issues and may also include performance monitoring and configuration of software parameters.

Your responsibilities:

• Identifies and resolves issues with applications following agreed procedures
• Uses application management software and tools to collect agreed performance statistics
• Carries out agreed applications maintenance tasks
• Go Live Hypercare support after introduction of new solutions
• Supporting the processing of service requests
• Configuration of software parameters to meet business requirements by using the existing data
• Handling of incidents and problems and assignment and escalate to 3rd level support
• Application monitoring by using agreed performance monitoring tools ensuring that application performs in an expected manner and scope
• Carries out agreed tasks related to the services

Our requirements:

• Minimum bachelors degree or equivalent in Business Administration Logistics Business Informatics Computer Science or related disciplines
• Experience with ITIL incident/problem handling as a plus
• Preferable in the logistics environment
• Experience identifying incidents or potential issues
• Understanding of business and IT processes
• Customer service experience
• Self-initiative detailed-oriented with excellent analytical skills
• Flexible thinker able to operate in a changing environment
• Good communication skills
• Fluent Business English (written and spoken)

What we offer

• Employment based on an employment contract along with a comprehensive benefits package
• Training and development programs as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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