Senior Customer Executive

WHAT MAKES US US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative curious collaborative person who embraces challenges and wants to grow learn and pursue outcomes with our prestigious financial clients say Hello to SimCorp!

At its foundation SimCorp is guided by our values caring customer success-driven collaborative curious and courageous. Our people-centered organization focuses on skills development relationship building and client success. We take pride in cultivating an environment where all team members can grow feel heard valued and empowered.

If you like what were saying keep reading!

WHY THIS ROLE IS IMPORTANT TO US

The roles within the Sofia Client & Business Development Team are responsible for managing client relationships and ensuring a high level of customer satisfaction.
Team members build strong trusted relationships with key client representatives supporting them in managing needs requests projects and change management processes.

The role also includes responsibilities as Project Manager for projects involving clients and SimCorp teams across Consulting Development IT and Business Services within SimCorp Italiana.

WHAT YOU WILL BE RESPONSIBLE FOR

• Business Development
• Account Management
• Marketing & Communication
• Commercial Back Office
• Budget & Forecast
• Client and Internal Projects
• Project Management
• Contract Management

Business Development

• Support the SimCorp Italiana MD in defining Sofia BU sales targets by developing a sales strategy focused on existing and new customers.
• Translate company sales targets into actionable plans for upselling to existing clients.
• Build tailored action plans per client based on potential interest and upsell opportunities.
• Define pricing structures and service level agreements for new contracts modules services and projects.

Activities include:

• Identifying sales and upselling opportunities
• Preparing offers RFIs and RFPs in collaboration with relevant stakeholders
• Participating in product demos together with SimCorp Consultants
• Negotiating and preparing contract renewals and new contracts
• Maintaining and updating the commercial database

Account Management

Act as the main point of contact for existing clients for all needs outside of Sofias Help Desk service.

• Promote additional modules and services
• Manage client projects (project plan creation aligned with internal capacity planning project coordination timeline and target monitoring client reporting)
• Define register and plan new activities (development or consulting)
• Produce feasibility studies with relevant stakeholders
• Conduct periodic SOTA (State of the Art) meetings with clients

Commercial Back Office

• Maintain the relationship with client procurement representatives ensuring timely purchase orders and accurate instructions to Finance for invoicing
• Perform credit collection activities
• Produce periodic contractual reports on SLAs and support the calculation of service fees
• Monthly updates of client files (software configuration rental fees order details)

Marketing & Communication

Responsible for all communication and marketing initiatives aimed at promoting SimCorp Sofia and its services.

• Create content and update the SimCorp Sofia website newsletters and brochures
• Prepare official SimCorp Sofia presentations
• Organize events to promote SimCorp Sofia independently or in cooperation with Group Marketing

Budget & Forecast

• Define the revenue budget and coordinate with the Finance Department on revenue forecasting

Internal Projects

• Contribute to company internal projects leveraging the teams project management skills (e.g. Corporate Responsibility Customer Service Ticketing implementation GDPR activities)

External Consultants Management

• Manage commercial back-office activities related to thirdparty providers supporting SimCorp Sofia development

WHAT WE VALUE

Most importantly you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• English and Italian good working proficiency
• Project Management skills ability to plan execute control and close projects to meet defined goals

BENEFITS

Attractive salary and bonus scheme are essential for any work agreement. However in SimCorp we believe we can offer more. Therefore in addition to the traditional benefit scheme we provide an work & private life balance. We also practice a tailored approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants we kindly ask you to exclude personal data such as photo age or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Oleksandra Nelipa Senior Talent Acquisition Partner at If you are interested in being a part of SimCorp but are not sure this role is suitable submit your CV anyway. SimCorp is on an exciting growth journey and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyones experience positive and valuable. Therefore during the process we will ask you to provide your feedback which is highly appreciated.