Digital & Commerce Marketing Manager

Step into a role where creativity meets strategy and where your work directly shapes the profile performance and guest experience of one of the Gold Coasts most iconic hotels. Novotel Surfers Paradise is seeking a dynamic Digital & Commerce Marketing Manager to join our energetic Sales & Marketing team. This is an opportunity to bring your digital expertise design flair and commercial mindset to a fastpaced hospitality environment right in the heart of Surfers Paradise.

About the Role

As the Digital & Commerce Marketing Manager youll support and implement the hotels Sales & Marketing plans to elevate brand visibility drive revenue strengthen loyalty and enhance the guest journey. Youll work closely with the Director of Sales & Marketing taking ownership of digital channels creative production and campaign execution across multiple platforms.

This role is ideal for someone who thrives on varietyone day youre designing collateral the next youre optimising website performance coordinating a photoshoot or hosting influencers onsite.

Key Responsibilities

Sales & Marketing Support

• Provide comprehensive administrative and project support to the Director of Sales & Marketing.

• Use Adobe InDesign Canva and Photoshop to create promotional collateral and hotel signage (menus lift posters digital screens etc.).

• Maintain an uptodate inventory of sales and marketing materials across departments.

• Manage and curate the hotels photography and video library including coordinating photoshoots.

Digital Website & Social Media

• Manage the hotel website to maximise ROI through improved conversion traffic growth optimisation and enhanced customer experience.

• Use Google Analytics to inform content updates campaign timing and performance insights.

• Oversee the development and upload of website content including product descriptions imagery and video assets.

• Produce compelling copy and content (including video) for digital and print channels: website brochures flyers social media EDMs and paid campaigns.

• Monitor and update online content across OTA and thirdparty platforms (e.g. ).

• Maintain and execute the social media plan across Facebook Instagram and LinkedIn ensuring alignment with the marketing strategy.

• Manage daily social media activity including posting stories interactions and community engagement.

• Stay ahead of digital trends identifying new tools platforms and opportunities to enhance marketing performance.

• Proactively develop new marketing campaigns to support hotel initiatives.

Public Relations & Brand Engagement

• Coordinate PR events including client functions media visits and trade shows.

• Pursue and manage influencer partnerships ensuring effective use of usergenerated content.

• Host media and influencers to support key campaigns and brand storytelling.

• Champion PR communications and marketing initiatives across hotel departments.

Qualifications :

About you

Youll shine in this role if you bring:

• Minimum 3 years experience in Digital Marketing 
• Minimum 2 years hand-on experience with SEO/SEM Google Analytics Meta and CRM software
• Tertiary qualifications in Marketing Communications or related field desirable
• A passion for digital marketing content creation and brand storytelling
• Strong design skills and confidence using Adobe Creative Suite and Canva
• Excellent copywriting ability and an eye for detail
• Experience managing websites social media channels and digital campaigns
• A proactive mindset with the ability to juggle multiple projects
• Strong communication skills and a collaborative approach
• Experience in the hospitality industry and ACCOR is advantageous
• Exceptional organisational and time management skills with great attention to detail
• Vibrant personality professional a positive can do attitude and the ability to work within a team environment
• Must have Australian work rights

Additional Information :

Why Join Novotel Surfers Paradise

• Work in a vibrant beachside location at the centre of the Gold Coast.

• Be part of Accor one of the worlds leading hospitality groups with global career pathways.

• Enjoy team member benefits including accommodation discounts learning opportunities and a supportive creative environment.

Whats in it for you

• Free staff meals during shift
• Generous ACCOR perks including discounted accommodation and restaurants
• ACCOR Career Milestone celebrations

If youre ready to bring your digital expertise and creative energy to a role where no two days are the same wed love to hear from you.

Apply now and help shape the future of Novotel Surfers Paradise.

Remote Work :

No

Employment Type :

Full-time