Process Excellence Leader, ACES

This role is an partial operations role and managers are expected to work 5 days per week in a Melbourne Site Location with some travel to other Sites/Corporate locations expected.

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright driven and diverse leaders. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon is seeking leaders to work with the AU Operations Process Excellence (PE) team. The PE team is a globally diverse group of operational leaders driving process stabilization standardization and continuous improvement. This team is essential to establish and execute benchmark operating standards accelerate implementation of technology advancements and to strengthen process knowledge for the operational leaders across the FC network. As we continue to rapidly grow our FC footprint and infuse the organization with new talent we need to ensure the operations teams are equipped with the needed process knowledge established standards and benchmark practices for great process control. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts buildings and regions by driving standard operating procedures to deliver strong performance. The team will also work closely with ACES leadership to define teach and translate standard work across the network.

Key job responsibilities
As a Process Excellence team member you will have the opportunity to join a diverse team of leaders with the objectives to pursue variation reduction optimize standard work to reduce cost and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts within the buildings region and super region to reduce variation from the standards and ultimately improve process control and performance. This role requires the ability to insist on the highest standards for process execution interpret data and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the super region. Some of the positions key responsibilities include: Evaluate performance objectives and metrics across the super region to proactively identify process improvement opportunities and largest gaps to benchmark performance supporting prioritization efforts for improvement opportunities Audit teach and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and process execution in the super region Develop and implement detailed standard operating procedures to support daily operations within established process control limits for each fulfillment process Partner with operational leaders within the FCs to execute implementation of established standard work and process improvements driving stabilization and standardization across the super region Play a critical role in training operational leaders in the FCs as it relates to knowledge gaps within the super region to support reduction of variation in process standards Partner with ACES for reviewing critical inputs new training best practice sharing and documentation to drive benchmark performance Execute measure and support communication of variation reduction impacts in partnership with the site leaders responsible for day to day operations Work with cross-functional teams such as Engineering AFT Learning and Talent Development and ACES to deliver and deploy network wide initiatives Ability to travel up to 20% of the time across the AU region. There may be travel outside the established state or country (AU) for specialised trainings or continuous improvement efforts. This role will be based in a FC location in Melbourne with coverage expected over three Melbourne FCs (AVV2 MEL1 and MEL5).

- Associates degree or above
- Experience in project and program management
- Experience from Industrial Engineering Business Process Engineering Quality Operations or Logistics
- Cost variation/Cost saving experience within a similar industry

- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Bachelors degree or 3 years of implementing metric-based strategies utilizing continuous improvement concepts experience
- Experience managing analyzing and communicating results to senior leadership
- Experience that includes strong analytical skills attention to detail and effective communication abilities or experience working with customers with a passion for delivering exceptional service
- Experience working in a fast-paced environment similar to a high-tech start-up
- Experience leading and influencing your team or organization or experience managing teams

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.