Time Service Delivery Expert (German Speaker)

Novartis

Job Location:

New Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

#LI-Hybrid
Location: Cairo Egypt

Relocation Support: This role is based in Cairo Egypt. Novartis is unable to offer relocation support: please only apply if accessible.

At Novartis every detail matters when it comes to supporting our peopleand this role sits right at the heart of that mission. As a Time Service Delivery Expert you will be a trusted first point of contact for associates ensuring accurate compliant and timely time services that directly impact employee experience and payroll outcomes. Working in a dynamic fastpaced environment you will combine service excellence with strong system discipline collaborating closely with regional partners to keep operations running smoothly and with confidence.

Job Description

Key Responsibilities

Deliver firstlevel time service support to associates ensuring timely and accurate resolution of queries.
Monitor and resolve service requests through ticketing chatbot and telephony channels in line with service levels.
Ensure compliance with local labour laws Novartis policies and global time governance standards.
Maintain accurate employee time data with clear documentation of all data change requests.
Deliver scheduled time service reports with high quality accuracy and timeliness.
Collaborate with secondlevel support teams to escalate and resolve complex cases effectively.
Support testing and continuous improvement initiatives to enhance service delivery.

Essential Requirements

Experience working in a customerfocused service delivery or shared services environment.
Ability to manage employee queries accurately using case management ticketing or support tools.
Strong attention to detail with the ability to document data changes clearly and compliantly.
Comfort working in fastpaced highvolume support environments while meeting service level expectations.
Knowledge of German language is mandatory
Fluent English communication skills both written and spoken.
Collaborative mindset with strong communication skills and a proactive approach to problem solving.

Skills Desired

Job Description Summary#LI-HybridLocation: Cairo EgyptRelocation Support: This role is based in Cairo Egypt. Novartis is unable to offer relocation support: please only apply if accessible.At Novartis every detail matters when it comes to supporting our peopleand this role sits right at the heart of...

Job Description Summary

Job Description

Key Responsibilities

Deliver firstlevel time service support to associates ensuring timely and accurate resolution of queries.
Monitor and resolve service requests through ticketing chatbot and telephony channels in line with service levels.
Ensure compliance with local labour laws Novartis policies and global time governance standards.
Maintain accurate employee time data with clear documentation of all data change requests.
Deliver scheduled time service reports with high quality accuracy and timeliness.
Collaborate with secondlevel support teams to escalate and resolve complex cases effectively.
Support testing and continuous improvement initiatives to enhance service delivery.

Essential Requirements

Experience working in a customerfocused service delivery or shared services environment.
Ability to manage employee queries accurately using case management ticketing or support tools.
Strong attention to detail with the ability to document data changes clearly and compliantly.
Comfort working in fastpaced highvolume support environments while meeting service level expectations.
Knowledge of German language is mandatory
Fluent English communication skills both written and spoken.
Collaborative mindset with strong communication skills and a proactive approach to problem solving.

Skills Desired