CIB Business Support Management Sr Associate

Profile

• Project Leadership:Demonstrates ability to lead teams delegate tasks and motivate others to achieve project goals. Comfortable managing people and fostering a collaborative environment.
• Stakeholder Engagement:Builds strong relationships with internal and external stakeholders communicates clearly and manages expectations effectively.
• Sense of Urgency & Deadline Management:Prioritizes tasks adapts to changing demands and delivers high-quality results within tight deadlines and urgent situations.
• Soft Skills & Communication:Exhibits strong interpersonal skills emotional intelligence and a proactive approach to conflict resolution. Maintains open transparent and timely communication.
• Applied Problem Solving:Proposes practical solutions to challenges drives process improvements and ensures documentation and workflows are efficient and up to date.
• Organized & Detail-Oriented:Manages multiple projects simultaneously tracks progress and ensures thorough follow-up and documentation.
• Service-Oriented Mindset:Focuses on client needs demonstrates empathy and maintains a problem-solving attitude to enhance user experience.
• Commitment to the JPMorganChase Experience:Embraces the culture best practices and standards of a leading global bank.

Job Responsibilities

• Lead and coordinate project teams ensuring alignment with objectives timelines and quality standards.
• Manage stakeholder communications set and manage expectations and provide regular status updates.
• Identify escalate and resolve project risks and issues maintaining a sense of urgency and accountability.
• Oversee project documentation process improvements and ensure compliance with internal standards.
• Foster a positive team environment mentor junior staff and promote collaboration across functions.

• Drive project delivery monitor milestones and adapt plans to meet changing priorities and urgent needs.

Required qualifications skills and capabilities

• Minimum of 3 years of relevant work experience in project management or related roles.
• Bachelors degree in business administration Project Management Engineering or related fields.
• Proven experience leading teams and managing projects with multiple stakeholders.
• Proficiency in Microsoft 365 (Excel PowerPoint Outlook); project management tools (e.g. MS Project Jira) are a plus.
• Strong interpersonal skills clear communication and results orientation.
• Advanced English. Portuguese is a plus.