Expert Customer Success Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Shape how leading enterprises in Argentina realize measurable business value from their customer experience investments. This role owns strategic relationships across banking telecommunications and complex enterprise environments influencing how organizations adopt scale and optimize Genesys Cloud to deliver better customer outcomes. Acting as a trusted advisor to executive stakeholders you will align CX strategy with tangible business results such as revenue growth operational efficiency and customer satisfaction. At Genesys we bring empathy and innovation together through AI powered experience orchestration and this role plays a critical part in helping customers translate that into real world impact. You will gain visibility into enterprise transformation programs partner with senior leaders and expand your influence across high value customer ecosystems.

Key Responsibilities:

• Own a portfolio of strategic and enterprise accounts driving adoption retention and expansion outcomes
• Build and influence C level relationships to align customer experience strategy with business priorities
• Develop and execute customer success plans that deliver measurable value realization and KPI achievement
• Lead executive business reviews that demonstrate ROI performance insights and growth opportunities
• Identify and drive cross sell and up sell initiatives that increase account value and long-term revenue
• Partner with sales professional services onboarding and renewals teams to deliver aligned customer outcomes
• Manage escalations proactively ensuring resolution and strengthening long term customer trust
• Drive customer advocacy by enabling success stories references and long-term partnerships

Required Qualifications:

• 10 to 12 or more years of experience in customer success sales or account management within SaaS CX or technology environments
• Strong experience managing enterprise or strategic accounts within Argentina
• Proven track record of driving revenue growth within existing customer portfolios
• Solid understanding of contact center CCaaS and broader customer experience ecosystems
• Experience working within industries such as banking telecommunications or other complex enterprise sectors
• Demonstrated ability to influence and engage executive stakeholders at the C level
• Strong commercial acumen combined with technical understanding of SaaS platforms
• Experience working with CRM and customer success platforms such as Salesforce Gainsight or similar

Preferred Qualifications:

• Experience working with Genesys Cloud or related CX platforms
• COPC certification or equivalent industry credential
• Strong analytical capability with the ability to translate data into business impact insights
• Strategic mindset with the ability to connect product capabilities to customer outcomes

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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