Data Center Operations Manager

The Data Center Operations Manager leads a team of frontline server engineers providing critical server and network maintenance in AWS data centers. You and your team provide 24/7 frontline support act as first responders to incidents and support the development and implementation of improvements to maintenance procedures and practices. Data Center Managers must be effective people leaders able to hire grow and evaluate talent on an ongoing basis to meet business needs in a rapidly evolving technical environment. You must be able to work independently to manage your team effectively and be able to determine when it is necessary to escalate challenges. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being successful.

Key job responsibilities
Safety Security & Availability
Create and maintain safe work environment
Drive understanding and adherence to technical standards
Ensure immediate remediation when standards arent met
Lead emergency response preparation and execution
Manage proper escalation processes
Deliver capacity aligned with customer needs

People Development & Process Improvement
Develop professional data center skills across team
Executing performance evaluations
Provide coaching and managing performance
Establish clear career paths and promotion opportunities
Lead innovations to reduce costs and risks
Drive sharing of operational improvements
Implement process standardization and optimization

Leadership & Execution
Lead and develop a team of data center technicians
Prioritize assign and review repair work to meet customer SLAs
Drive operational excellence through established frameworks
Identify and mitigate risks with clear escalation paths
Document and maintain standard operating procedures
Collaborate with cross-functional teams and stakeholders

A day in the life
Your primary focus is leading a data center team that maintains critical infrastructure for cloud services. Morning starts with safety-focused team standups and site walks to connect with your technicians. Youll spend time mentoring team members reviewing operational metrics and collaborating with facilities engineering and vendor teams to ensure smooth operations. Beyond routine activities youll tackle interesting technical challenges - from capacity planning to emergency response. You might find yourself brainstorming process improvements with your team participating in cross-site initiatives or working with stakeholders to implement new technologies. Each day offers unique opportunities to develop your people while maintaining world-class infrastructure operations.

About the team
The Infrastructure Operations team handles the various physical layers for AWS data centers including the infrastructure and on-site operations. We are a team of professionals and engineers actively working in positions ranging from the installation troubleshooting and maintenance of servers and network equipment to facility operations managing power and air-conditioning systems to risk management project management security logistics and inventory control. We are the team who keeps the data centers up and running 24/7 the backbone of AWS.

- 5 years of operational experience
- 2 years of team management experience
- Ability to build sustain partnership across multiple teams
- Business level English and intermediate level Japanese

- Knowledge of data center infrastructure design operations or delivery
- Experience with mission-critical 24x7 operations
- Experience in supporting large-scale infrastructure

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