Property Manager

Natural Retreatsis looking for afull-time Property Managerto join our Sun Valley IDteam! Property Managers arethe direct liaison between homeowners and others to oversee the properties under Natural Retreats management. Core duties include interacting and communicating with current homeowners by keeping them informed and sustaining and cultivating the relationship. The Property Manager will execute the overall organization and management of the properties confirming that housekeeping maintenance and inspections are performed and that proper steps are taken with homes to ensure guest and homeowner addition this individual will need to assist new homeowners with Natural Retreats processes procedures and standards.

Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive balancing multiple responsibilities with ease while operating as a self-starter.

COMPENSATION: up to $70000 / yr. dependent upon experience.

BENEFITS & PTO:Natural Retreats contributestoboth employeeanddependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Dayswith a$1500 allowanceto book aNR/360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401Kretirement plan options with3.5% company match
• ShortandLong-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50000 (100% company paid)
• Supplemental Life Insurance (Employee Spouse Child)
• Company cell phone and laptop for work purposes

ESSENTIAL DUTIES:

• Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:
  • Assist with developing strategies to implement within the management contract which will achieve the desired competitive edge.
  • Proactively understand homeowner expectations including revenue targets and consistently communicate and monitor satisfaction;
  • Communicate in a timely manner;
  • Answer questions and address client relations matters or concerns; and
  • Develop and maintain quality relationships.
• Analyze data to ensure revenue goals for homes are met.
• Ensure successful onboarding of new homeowners and properties including verifying required information is entered accurately into the system proper permitting is completed scheduling photography etc.
• Collaborate and follow up with Maintenance Housekeeping or other department heads regarding services needed in each property.
• Recommend and manage vendor outcomes for direct repairs and services such as lawn care pool care property care etc. and approve vendor invoices
• Review and approve homeowner charges and credits to produce accurate statements by applicable deadlines. Prepare for guests arrival to the property by completing the following duties which include but are not limited to:
  • Conduct recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition readiness and overall presentation of assigned homes.
  • Ensure home meets housekeeping brand standards in terms of safety cleanliness and hygiene;
  • Ensure all home systems are in operating order; and
  • Stage the property per standards.
• Inform management of issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.
• Complete and provide feedback on any operational reports and inspections according to Natural Retreats policies and procedures.
• Conduct investigations and complete reports according to Natural Retreats policies in the event of accidents or injuries or instances of property damage or missing items.
• Act as a brand ambassador promoting all Natural Retreats destinations and services to guests and colleagues alike.
• Ensure ongoing open honest and timely communication with manager onsite staff and all departments.
• Share on call/afterhours responsibilities and carry the MOD phone on assigned evenings.

EXPERIENCE AND SKILLS:

• High School Diploma or equivalent
• Prior experience in customer service with demonstrated desire to delight the clientele
• Valid drivers license and ability to be covered under NRs vehicle insurance
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Must have proficiency with Microsoft office suite including Excel Word PowerPoint and Outlook and additional ability to learn and excel at new software programs
• Proficiency in written and verbal communications to multiple stakeholders both internally and externally
• Exceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:
  • Timely and thorough follow-up
  • Active listening
  • Proactivity
  • Adaptability
  • Problem solving
• Keen attention to detail and desire to act to uphold luxury service expected by homeowners and guests
• Commitment to providing outstanding customer service
• Well-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environment
• Team player mentality with a willingness to be flexible and open to feedback and continued growth
• Must demonstrate Enthusiasm for Natural Retreats and all associated brands
• Ability to be flexible and work in a fast-paced environment with hours of work varying especially during peak season
• Ability towalk for periodic periods throughout the day on uneven surfaces and/or across company properties and lift up to 25 lbs with or without a reasonable accommodation

HOURS OF WORK:

This is a full-time position. Due to the nature of the job the Team Member should be flexible with their hours. Our Property Managers are expected to respond to inquiries from 8 AM to 7 PM for your five-day scheduled work week. We encourage all of our team members to take two (2) days off per week where possible knowing that guests can arrive at unpredictable times. The team member should always be available in case of an emergency which includes evenings and on-call hours. Exact daily scheduled may vary from season to season and differ from in season to off season.



**To be eligible for employment candidates for this safety sensitive position must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process or those needing job postings in an alternative format may email a request to

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race color national origin ancestry sex gender gender identity gender expression pregnancy childbirth or related medical condition religious creed physical disability mental disability age medical condition (cancer) AIDS/HIV marital status veteran status sexual orientation genetic information or any other characteristic protected by federal state or local law. We are dedicated to this policy with respect to recruitment hiring placement promotion transfer training compensation benefits Team Member activities and general treatment during employment.