Communications Liason

ABOUT THE ROLE

The Communication Liaison is a critical role in ensuring patient and client advocacy while coordinating with internal Team Members for the best possible outcomes for essence you will be the human touch and organizational hub ensuring clarity and compassion in high-stress veterinary environments.

Responsibilities Key to Your Success

• Client Communication: Facilitate the hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow through the appropriate channels.
• Internal Coordination: Communicating client needs and concerns from front of house to back of house and vice versa.
• Process Improvement: Developing and refining communication protocols to reduce client stress and improve efficiency. Work closely with the Care Navigation Team to ensure a streamlined well-organized and comfortable experience for each client and their pet.
• Patient Advocacy: Acting as the clients advocate ensuring their questions are answered and care is compassionate by being the friendly and professional voice of Arista Advanced Pet Care Hospital.

What Youll Bring To The Team:

Qualifications & Skills

• Excellent verbal & written communication skills for in-person telephone video email and texting
• High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice specialty and emergency veterinary teams
• Strong active listening and empathy skills.
• Strong problem-solving and conflict resolution skills.
• Knowledge of veterinary terminology and processes.
• Extremely organized detail oriented and self-motivated for efficient working style
• Commitment to customer service and excellence
• Flexible tenacious and resourceful attributes

Requirements

• Full-Time In-Person Position
• Ability to work nights weekends and holidays as needed
• Frequent standing bending walking lifting carrying and reaching
• Must be at least 18 years of age at time of hire
• Background check