Contact Center Platform Systems Admin
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
22 days ago
Vacancies:
1 Vacancy
Job Summary
Title: Contact Center Platform Systems Admin
Location: Fort Worth Texas Onsite/Hybrid
Rate: $30-$35/hr on W2 (Rate Flexible let me know if needed more)
Contract: Contract until 10/30/2026 with potential for extensions
Interview Mode: prefer candidates local to Fort Worth Texas for an in-person interview
LinkedIn needed
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability
Primary Responsibilities
Leverage available process documentation and ensure it provides the necessary details needed for backup support with Telephony systems
Set up and maintain all users in appropriate applications across Customer Experience Operations and Shared Services groups
Maintain Front-End Messaging system in Humanify/Five9 (BlackChair) including loading scheduling and testing messages provided by business owners. Also help troubleshoot any issues with FEM process
Monitor Telephony mailbox to address any questions requests issues and training needs
Willingness to take on other technical responsibilities as identified that support the overall digital transformation project/readiness
Assist with daily task in the Intradiem software - assigning task troubleshooting issues report data gathering
Candidate Skill Sets:
Experience with contact center platforms (Cisco or Five9 experience beneficial but not required)
Attentive to details for documentation purposes
Ability to follow systems protocols and escalate when necessary
Strong process documentation skills
Strong communication skills
Basic competency with Microsoft 365 Suite
Ability to adapt to changing business and support needs
Responsiveness and strong organizational skills
Dependability
