Business Analyst- Mid Level

The North Carolina Division of Services for the Deaf and Hard of Hearing (DSDHH) and the Department of Health and Human Services (DHHS) Information Technology Division (ITD) are seeking an ADA Accessibility Analyst.

Key Responsibilities

Perform accessibility testing on websites web applications and digital documents (PDF Word Excel PowerPoint).

Evaluate compliance with ADA Section 508 and WCAG 2.1/2.2 Level AA standards.

Use manual and automated testing tools including assistive technologies (e.g. JAWS ZoomText NVDA).

Document findings and provide clear actionable remediation guidance.

Collaborate with developers QA teams and business stakeholders to resolve accessibility issues.

Assist with code-level remediation of accessibility defects when applicable.

Remediate and convert digital documents into accessible formats.

Promote accessibility best practices and support integration of accessibility into the software development lifecycle.

Maintain documentation and compliance reports.

Stay current with evolving accessibility laws standards and technologies.

Minimum Qualifications

Bachelors degree in Information Technology Computer Science Web Development or a related field (or equivalent work experience).

Three (3) or more years of experience in digital accessibility testing and remediation.

Demonstrated experience working with WCAG 2.1/2.2 and Section 508 standards.

Experience testing with assistive technologies such as JAWS ZoomText or NVDA.

Knowledge of HTML CSS and basic JavaScript sufficient to support accessibility remediation efforts.

Preferred Qualifications

Professional certification such as CPACC (Certified Professional in Accessibility Core Competencies) or WAS (Web Accessibility Specialist).

Experience in public sector or regulated environments.

Experience remediating PDF documents using Adobe Acrobat Pro.

Experience working in Agile/Scrum environments.

Familiarity with accessibility testing tools such as Axe WAVE Lighthouse or Accessibility Insights.

Knowledge Skills and Abilities

Strong understanding of digital accessibility standards and best practices.

Ability to analyze complex systems and identify compliance gaps.

Strong written and verbal communication skills.

Ability to collaborate effectively with cross-functional teams.

Strong attention to detail and commitment to inclusive design.