Technical Product Manager

Job Description

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

• Responsible for determining business needs understanding market demands and technical trends problem solving and proposing solutions.
• Align with business partners to balance business and technical objectives and manifest these as clear stable priorities for the team.
• Manages product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners.
• Defines non-functional requirements including performance scalability resilience usability accessibility security and business continuity.
• Defines product health and performance metrics
• Creates dashboard/reporting requirements and KPIs to measure product performance
• Identifies opportunities to improve feature performance and overall product health using data.
• Measures feature success post deployment and feeds insights back to the team and business partners.

Communication and Collaboration

• Interacts directly with business stakeholders to understand business problems
• Presents options/recommendations clearly and persuasively to support business stakeholder decisions
• Works with engineering teams to understand prioritize and document technical and non-functional features.
• Owns effective relationships with engineering teams across Starbucks Technology

Product Planning & Delivery

• Practices iterative agile development
• Identifies and documents technical tradeoffs as well as dependencies and constraints
• Performs validation of feature against stated goals; facilitates user review/acceptance testing

Starbucks Confidential

• Manages execution and eliminates blocking issues during development
• Works with cross-functional teams on feature sizing and delivery planning
• Effective communications of product delivery milestones and progress

Basic Qualifications

• Bachelors Degree in Computer Science Information Technology Business or relevant field
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)
• Demonstrated ability to work with design and engineering to deliver customer facing features (4 years)
• Hands on experience in developing roadmaps priorities features story outlines writing user stories refining product backlogs and coordinating/prioritizing conflicting requirements in a fast-paced changing environment with variety of stakeholders (4 years)

Preferred Qualifications

Enterprise Operating System Deployment

• Proven experience leading or supporting large-scale Windows Operating System implementations within enterprise environments (10000 endpoints preferred).
• Strong understanding of Windows deployment tools and frameworks such as Microsoft Endpoint Configuration Manager (SCCM/MECM) Intune Autopilot MDT or related imaging/provisioning technologies.
• Background in managing OS migration programs including compatibility assessments pilot and phased rollout strategies and cross-team coordination.

Hardware Implementation & Lifecycle Management

• Experience driving end to end hardware lifecycle programs including procurement standards device evaluation deployment readiness maintenance and retirement/disposal practices.
• Familiarity with OEM engagement device roadmaps hardware certification processes and fleet-standardization strategies.
• Hands-on experience with hardware deployment processes including imaging driver management peripheral readiness and logistics coordination across distributed environments.

Product & Program Leadership

• Demonstrated ability to translate business and technical requirements into product roadmaps user stories and release plans.
• Experience working with engineering security operations and support teams to deliver scalable endpoint solutions in a complex enterprise ecosystem.
• Strong data-driven decision-making skills with the ability to use metrics to measure adoption performance and program success.

Technical Skills

• Solid understanding of enterprise device management endpoint security update management and configuration policy frameworks.
• Familiarity with modern endpoint management concepts and cloud-based device provisioning.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.