Field Services Support

Job Title:

Field Services Support (Onsite)

Location:

Cedar Rapids IA

Duration:

6 months

Pay Rate:

$80/hr on C2C / 1099 all inclusive (OR) $75/hr on W2

Interview Process:

Either Web Cam or In Person Interview

Note:

Submit local candidates - no relocation.

Travel Requirements - Clean driving record over the past 7 years required.

Mobility: Ability to travel to various sites within the CRSA region of Iowa. 100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel should settle out at 25%-30%.

Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.

Job Description

Essential Functions and Responsibilities

Regional Technical Support & Coordination (35%)

• Provide timely day-to-day technical support for site-specific IT systems and processes.

• Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required

• Collaborate with local and remote IT teams to align technological solutions with specific business functions.

• Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%)

• Manage and maintain local computer hardware including peripherals and specialized site equipment.

• Ensure all systems remain secure and functional through routine firmware patching and security software management.

• Develop or modify automation and scripting to improve site-specific efficiency.

• Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

Application & Productivity Support (20%)

• Manage desktop productivity suites ensuring they are accessible and properly patched.

• Maintain a functional understanding of site-specific applications including installation and ongoing maintenance.

• Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%)

• Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki

• Monitor site ICN circuits and external communication circuits to minimize downtime.

• Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)

• Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.

• Produce step-by-step technical documentation and weekly status reports for projects and tasks.

• Participate in on-call rotations and team meetings as required. PRN - infrequent

Requirements

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.

• Availability: Participation in an on-call rotation as necessary to support critical business functions.

• Technical Literacy: Proficiency in ITSM systems scripting for automation and network hardware configuration.

• Endpoint Management: Ability to manage patch and maintain computer hardware firmware and peripherals (printers scanners etc.).

• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value

• Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components

• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking ticket management and knowledge base documentation.

Top Skills & Years of Experience

Required/Desired Skills

Recruiter Details:

Kris :

Lokesh : Eight three two - Nine nine zero -Two four two six

Sameer : Seven one nine two three nine Five five five five